Head of Pricing Operations

OpenAI•San Francisco, CA

2d•$347,000 - $385,000

About The Position

The Pricing & Monetization team is responsible for how our products create and capture value. We partner closely with Product, GTM, Finance, and Systems teams to design pricing models, packaging, and commercial strategies that support adoption, growth, and long-term scaling of the business. To thrive in this team, you need to be a proactive problem-solver who excels at bringing structure to ambiguous challenges. Our work demands strategic thinking, cross-functional collaboration, and precision in execution. Team members succeed when they are analytical, detail-oriented, skilled at balancing multiple priorities, and passionate about driving high-stakes projects forward to deliver meaningful results. We are looking for a Pricing Operations Lead to help translate pricing and packaging decisions into clear, scalable execution. You will work closely with pricing leaders and cross-functional partners across Product, Engineering, Billing, Finance, and GTM to ensure pricing changes are implemented accurately, system requirements are well managed, and launch decisions move from strategy to reality with discipline. You should be comfortable operating at the intersection of business judgment, systems thinking, and program management. This role will help shape the operating backbone for pricing implementation, support teams developing billing and related monetization systems, and ensure the pricing team's needs are represented clearly in cross-functional planning and execution.

Requirements

6+ years of experience leading pricing operations or closely related monetization, commercialization, or revenue operations work
Strong track record of helping implement complex pricing or packaging decisions across cross-functional teams
Ability to translate pricing intent into practical system requirements, launch plans, operating workflows, and stakeholder decisions
Experience partnering closely with billing systems, product, engineering, finance, and go-to-market teams
Highly organized and comfortable managing multiple workstreams, dependencies, risks, and timelines at once
Clear communication with both business and technical audiences, and ability to drive accountability without creating unnecessary process
Deep care for operational precision, customer clarity, and building systems that scale as pricing complexity grows
Self-starter who can roll up their sleeves and operate effectively in a fast-paced, high-ambiguity environment

Responsibilities

Lead the operational execution of pricing and packaging decisions from approval through implementation and launch
Translate pricing strategy, policies, and launch decisions into clear business requirements for billing, quoting, revenue, and related systems teams
Partner with Product, Engineering, Billing, Finance, and GTM teams to manage dependencies, scope tradeoffs, testing needs, and launch readiness
Own pricing-related requirement intake and prioritization on behalf of the pricing team, ensuring requests are clear, well managed, and tied to business needs
Support the design and implementation of new product, SKU, packaging, and billing configurations as pricing changes move into production
Establish lightweight but effective pricing operations processes, including governance, documentation, sign-offs, and issue tracking
Identify recurring friction in pricing execution and drive improvements that reduce ambiguity, delays, and rework