Head of People

Sur

1d•Remote

About The Position

The Head of People is the end-to-end people partner for a small, fast-growing, fully remote coaching and consulting business. This hands-on role builds people systems from the ground up in a startup environment and supports the business as it grows, while keeping the team supported, aligned, and engaged. The role reports directly to the COO and calls for a warm, solutions-oriented, relationship-first approach.

Requirements

At least 10 years of experience in HR or People Operations.
Strong verbal and written English, at C1 equivalent level.
Experience working with US-based companies, including owning HR for a company, business unit, or team.
Hands-on experience negotiating compensation and managing full-cycle onboarding.
Working knowledge of employee-versus-contractor classification, including international hires and multi-state US employment considerations.
Experience with Gusto.
Experience building people processes, such as performance reviews, onboarding programs, or learning and development initiatives.
Warm, people-first communication style and ability to act as a coach and advocate rather than a compliance enforcer.
Comfort with Microsoft Office and Google Workspace.
Strong conflict resolution skills, including mediating issues between employees and managers.
Experience with organization-wide capacity or workforce planning.
Experience designing performance management frameworks, including setting KPIs and goals across teams.

Nice To Haves

Experience in a small business or startup that grew from roughly 8 to 40 or 50 employees.
Experience with Asana and Airtable.
Experience supporting coaching, consulting, or other client services teams.
Familiarity with using AI tools to build presentations and streamline people processes.

Responsibilities

Manage the hiring pipeline for open roles, screen high volumes of applications, and coordinate candidates through interviews with internal stakeholders.
Negotiate salaries with incoming hires and manage full-cycle onboarding, including accurate contracts.
Manage employees and contractors in the US and internationally, and research tax and legal requirements for hiring in new US states or countries.
Lead leadership and professional development initiatives for coaches and consultants.
Lead capacity planning, forecast hiring needs, and confirm budget alignment before roles open.
Own organization-wide performance planning, including setting KPIs and goals aligned with company priorities and running regular performance reviews.
Mediate and resolve conflicts between team members and managers, seeking fair solutions that preserve strong working relationships.
Serve as an approachable resource for employees working through workplace challenges, using a coaching mindset.
Identify people-process gaps as the company grows and recommend and lead new initiatives.
Support leadership with day-to-day HR needs while maintaining a warm, relationship-first culture in a fully remote team.