Head of Patient Services Strategic Planning

Biogen•Research Triangle Park, NC

23h

About The Position

As the Head of Patient Services Strategic Planning, you will be a senior leader responsible for ensuring the North America Patient Services team is optimally positioned to deliver on its strategy and business priorities. Your role will be pivotal in driving alignment, execution, innovation, and effectiveness across Biogen North America (BNA). You will shape and govern the strategic direction of the Patient Services organization, ensuring it is operationalized within a complex, highly regulated healthcare environment. Partnering with executive leadership, you will translate enterprise strategy, market dynamics, and organizational priorities into clear operating plans and decision-ready insights that drive measurable impact. This is a high-impact role, empowered to optimize operations through the identification and prioritization of key initiatives. You will lead through influence, manage project teams as necessary, and provide leadership across the PS organization, cultivating a culture of collaboration, empowerment, and accountability.

Requirements

At least 10 years of experience in strategic planning or a related field within the healthcare industry.
Bachelor's degree in business administration, healthcare management, or a related field.
Proven experience in leading strategic initiatives and managing cross-functional teams.
Strong analytical skills with the ability to translate data into insights and actionable plans.
Exceptional communication and presentation skills, with experience preparing executive-level materials.
Ability to navigate complex, regulated environments and drive organizational change.

Nice To Haves

Master's degree in business administration or healthcare management.
Experience in patient services or healthcare operations.
Strong understanding of market dynamics and regulatory requirements in healthcare.

Responsibilities

Develop and execute a Patient Services strategy aligned with brand strategic imperatives.
Drive measurable improvements across the PS organization by assessing structure, processes, and tools.
Identify and promote opportunities to enhance business practices and achieve operational excellence.
Coordinate various operational excellence projects across the PS organization for consistency.
Develop processes for capturing key lessons from initiatives to propagate best practices.
Shape the strategic direction and partner with senior leaders to translate strategy into clear roadmaps.
Lead strategic plan presentations to senior leaders to gain buy-in and support.
Lead the annual planning process for Patient Services, incorporating market and regulatory insights.
Drive quarterly business reviews, developing content and executive-ready materials.
Oversee portfolio-level planning in collaboration with project managers.
Serve as the primary owner of executive communications, including presentations and briefing materials.
Prepare high-impact presentations for senior leadership and cross-functional audiences.
Direct the communication strategy for the Patient Services organization.
Lead department-wide change and engagement initiatives to strengthen culture and employee experience.
Plan and execute large-scale events, such as town halls and leadership meetings.
Own the Patient Services financial budget, ensuring efficient use of resources.
Establish governance and operating rhythms for disciplined execution and decision-making.
Lead and develop direct reports, providing coaching and career development.
Provide oversight to project managers supporting Patient Services initiatives.

Benefits

Medical, Dental, Vision, & Life insurances
Fitness & Wellness programs including a fitness reimbursement
Short- and Long-Term Disability insurance
A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
Up to 12 company paid holidays + 3 paid days off for Personal Significance
80 hours of sick time per calendar year
Paid Maternity and Parental Leave benefit
401(k) program participation with company matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year
Employee Resource Groups participation