Head of Partner Delivery Success

Parloa

About The Position

As Head of Partner Success at Parloa, you own the quality, scalability, and operational success of partner-delivered implementations. Your mission is to build and lead a high-performing Partner Success organization that ensures every partner-led deployment meets the same quality, reliability, and customer impact standards as Parloa-led projects. You define how Parloa scales delivery through partners without compromising technical excellence or customer outcomes. This means establishing the operating model for partner implementation oversight, building strong enablement and governance frameworks, and ensuring that partners consistently deliver high-quality AI solutions on the Parloa platform. Partner Success is the bridge between Partnerships, Professional Services, and Product. As Head of Partner Success, you ensure that partner scale strengthens the Parloa ecosystem.

Requirements

10 to 15+ years in enterprise SaaS, AI platforms, professional services, or partner delivery roles with meaningful production responsibility.
5+ years leading technical delivery, professional services, or partner success organizations, ideally leaders-of-leaders. Proven experience building high-performing teams and scaling operational capacity across regions.
Experience designing and scaling partner delivery models or ecosystem support functions. Ability to build processes, frameworks, and governance structures that enable partners to deliver at enterprise scale.
Deep experience working with system integrators, implementation partners, or consulting firms. Strong understanding of partner enablement, certification programs, and partner performance management.
Demonstrated success overseeing complex enterprise deployments involving multiple stakeholders and delivery teams. Experience managing both direct and partner-led implementation programs.
Strong understanding of enterprise software architectures, integrations, and cloud-based platforms. Ability to engage credibly with technical teams on AI systems, integrations, and enterprise platform deployments.
Ability to identify patterns across partner implementations and translate them into product improvements or platform capabilities. Strong intuition for what should be standardized versus left flexible for partners.
Strong planning, prioritization, and risk management capabilities. Ability to build scalable processes that maintain quality without introducing unnecessary operational overhead.
Confident communicator with the ability to engage partner executives, technical leaders, and internal stakeholders. Comfortable representing Parloa in executive discussions around delivery, partner performance, and ecosystem strategy.

Nice To Haves

AI / LLM-based systems and conversational AI platforms
Telephony and contact center infrastructure (PSTN, SIP)
Partner-driven enterprise software ecosystems
Scaling global system integrator relationships

Responsibilities

Build the Global Partner Success Operating Model: Design and scale the Partner Success organization across regions, including TPM, Agent Architect, and Forward Deployed Engineer roles embedded within the partnership motion. Establish clear governance models, engagement rules, and escalation frameworks that ensure partner-delivered implementations meet Parloa’s quality bar.
Ensure Quality and Predictability in Partner-Led Delivery: Own delivery health across all partner-executed projects. Implement quality gates, readiness assessments, and technical architecture reviews to ensure partners deploy the Parloa platform correctly and consistently. Ensure go-live readiness and production stability across all partner implementations.
Build and Develop a High-Performance Organization: Hire, coach, and develop the Partner Success team across regions. Build leadership capacity and clear growth paths for TPMs, Agent Architects, and FDEs. Establish strong accountability frameworks while maintaining a culture focused on technical excellence, collaboration, and partner enablement.
Drive Partner Enablement and Capability Development: Work with cross-functional teams to create structured enablement programs that accelerate partner readiness and technical capability. Ensure programs emphasize best practices for agent design, platform integrations, and project delivery methodologies. Track partner capability maturity and ensure partners are prepared to lead implementations independently over time.
Ensure Technical and Implementation Standard Compliance for Partners: Ensure consistency across partner-built solutions and reduce implementation variability across the ecosystem.
Strengthen Partner and Executive Relationships: Serve as the executive technical counterpart to strategic implementation partners. Build trust with partner leadership and ensure strong alignment between Parloa delivery standards and partner implementation practices.
Create Scalable Feedback Loops Between Partners and Product: Translate field insights from partner implementations into structured product feedback. Identify recurring implementation patterns and advocate for product improvements that reduce complexity and increase partner self-sufficiency.
Own Partner Performance Metrics and Ecosystem Health: Define and track partner performance metrics such as implementation quality, delivery timelines, QA pass rates, and partner NPS. Establish reporting cadences with executive leadership and drive continuous improvement across the partner ecosystem.

Benefits

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume