Head of Operations

Pangram Labs•New York, NY

9d•Onsite

About The Position

Pangram Labs is hiring a Head of Operations to own the day-to-day operations at Pangram. You will both manage the recurring tasks that keep the business running, as well as report directly to the CEO to act as a force multiplier to the executive team. You'll be the person who makes sure nothing falls through the cracks as we scale. You'll own a wide range of operational tasks that are currently handled ad hoc by the founding team. This is a great opportunity to step into a high-ownership, zero-to-one role at a fast growing startup in the AI space.

Requirements

2+ years of experience working in some business function (banking, consulting, or operations at a startup)
Some exposure to the tech and AI industry to understand our business and product, you don’t need to be an engineer, but you need to be comfortable working in tech
Detail oriented and analytically minded
Excellent communication skills
Comfortable with ambiguity and working across functional boundaries

Nice To Haves

Prior experience at an early-stage startup (Series A or earlier)
Familiarity with HRIS, ATS, or accounting platforms (e.g., Gusto, Ashby, QuickBooks)
Experience supporting fundraising processes or investor relations

Responsibilities

Own the full lifecycle of contracts with customers, vendors, and partners, from drafting through execution and renewal tracking
Support hiring managers across the recruiting pipeline, including sourcing, scheduling, and coordinating interviews
Manage routine day-to-day HR tasks
Develop internal tools and systems to help the business scale effectively
Work with leadership and our external accountant to assist with finance-related tasks
Build and improve the internal tools, processes, and systems that help the team operate efficiently as we scale
Identify and fix operational gaps before they become problem

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