Head of Operations

Cache Ventures • Nashville, TN

5d • Remote

About The Position

Install the Engine. Scale the Machine.
This is not a typical "Head of Ops" role. This is a scale inflection role.
Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a predictable machine.
If you've scaled a chaotic $5M–$25M ARR SaaS and know what breaks between scrappy and scalable, keep reading.
If you want comfort, skip this.
What We're Building
Emailable powers high-volume senders who live and die by inbox placement — Tech & SaaS, Ecommerce, Professional Services, Travel & Hospitality, Media & Publishing.
When deliverability drops, they bleed revenue. We're becoming the verification + deliverability infrastructure layer for that ecosystem.
This role is about making revenue predictable while we scale aggressively.

Requirements

• Cleaned up messy CRMs
• Killed fake optimism in forecasts
• Reduced churn in usage-based SaaS
• Installed discipline in scrappy teams
• Worked directly with a driven founder
• Calm under pressure
• Direct
• Comfortable challenging a CEO
• Obsessed with numbers
• Energized by growth

Nice To Haves

• VP Revenue at a growth-stage SaaS who's capped
• Head of RevOps already doing CRO-level work
• COO at a scrappy martech company
• Former founder who learned revenue discipline the hard way

Responsibilities

• Forecast accuracy (±10%)
• Pipeline discipline
• Net Revenue Retention
• Gross churn reduction
• Enterprise expansion
• Revenue visibility across the org
• Run sales, marketing, customer support, and engineering
• Architect hard scaling

Benefits

• Competitive base + performance bonus
• Flexible time off: no policies, no counting days
• Home office & productivity budget
• Professional development budget (courses, certs, conferences)
• Family-friendly: paid parental leave, flexible schedules
• Mental health & wellness support

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed