Head of Operations
About The Position
About David Energy David Energy is creating a new kind of power company. Traditional Retail Electricity Providers (REPs) are outdated, opaque, and painful for customers to engage with. We use software to monitor our customers' real-time energy usage, and we aggregate and analyze that data to maximize the value they get from their energy assets – batteries, EVs, HVAC systems and other distributed energy resources (DERs) via participation in energy markets. Our mission is to run the grid on clean energy 24/7. We’re looking for a highly accountable, execution-driven, technical Head of Operations to own and scale the company’s field operations, hardware implementation, enrollment operations, billing operations, and customer support during a critical growth phase. Reporting to the COO, the Head of Operations is responsible for building the operational foundation that supports rapid deployment of permissionless DER’s (e.g. Batteries and Thermostats), accurate enrollment, correct billing, and reliable customer support as the business scales. This role is hands-on and close to the work, with direct ownership of execution today and responsibility for building systems, processes, and teams that will support the company as complexity increases. You will work in tight partnership with Product, Engineering, and Sales to ensure hardware, systems, and workflows are designed for real-world execution, auditability, and scale-not manual heroics.
Requirements
- 7–10 years of experience owning complex, execution-heavy operations in a scaling company
- Direct experience leading complex back office operations in a data-intensive or regulated environment
- Experience overseeing hardware deployments, field operations, or physical infrastructure implementations
- Strong team builder who is comfortable being hands-on while building systems that can scale
- Strong analytical and systems mindset, with experience using data to manage performance (SQL preferred)
- Able to partner closely crossfunctionally while owning outcomes
- Strong communicator who can operate credibly with executives and frontline teams
- Prior people leadership experience required
Responsibilities
- Own Enrollment & Billing Operations
- Own Field Operations, Hardware Implementation, and Procurement
- Lead Customer Support Operations
- Build Operational Rigor for Scale
- Compliance, Risk & Controls
- Build the Operations Function
Benefits
- Base salary of $175,000 – $210,000 plus equity, depending on experience
- Group medical and dental insurance
- Flexible vacation / PTO policy
- 401(k) plan
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
Number of Employees
11-50 employees
