Head of Operations / Director of Operations

J&J Global Fulfilment•Columbus, OH

3d•Onsite

About The Position

We are looking for an exceptional operations leader to take our ecommerce fulfilment operation and turn it into a scalable, high-performing engine for national growth. J&J Global Fulfilment has built a strong eCommerce fulfillment operation in Columbus, Ohio. Now, as part of QLS Group, the largest independent eCommerce fulfillment provider in Europe, we are entering a much bigger chapter. The US is one of the most significant growth opportunities in the Group. We have the customers, the sites, the demand, and we are an international business with serious ambition. This is not a steady-state role. It is a build-and-scale opportunity for someone who knows how to raise standards, strengthen leaders, drive performance, improve cost discipline, and create the operational engine for our next chapter in the US. We’re a trusted tech-enabled fulfilment partner for hundreds of eCommerce brands globally. We’re now the largest independent ecommerce fulfillment provider in Europe, but we’re just getting started. Following a merger at the end of 2025 with QLS Group we are building on our established presence in the UK, Europe and USA. With the recent appointment of our US Managing Director, our USA operations - one of the most significant growth opportunities within the group - are entering a pivotal phase. This search for our Operations leader, working closely alongside them, will be central to strengthening our operational capability and infrastructure.

Requirements

Significant experience in high-volume fulfillment, logistics, warehouse or eCommerce operations
Experience leading either multi-site operations or a large, complex single-site operation with clear readiness for broader network ownership
Strong accountability for SLA delivery, safety, quality, productivity, labour planning and cost performance
A track record of raising standards, improving operational discipline and delivering measurable performance improvement
Experience scaling teams, capacity, systems or automation in a fast-moving environment
Strong budget and cost control capability, with a commercial mindset and clear understanding of operational P&L
The ability to coach, challenge and develop managers into strong, accountable leaders
Confidence using data, Lean, Kaizen or continuous improvement methods to remove waste, simplify processes and improve customer outcomes
The resilience and judgement to balance long-term strategy with the daily realities of a high volume operation

Responsibilities

Oversee end to end operations across 2 fulfillment centers, ensuring adherence to clients SLA’s and on time dispatch
Management of the operational budget, forecasting, and driving year on year margin improvements
Champion Lean / Kaizen methodologies to eliminate waste, optimize throughput, and support the integration of new automation
Lead capacity planning, inventory optimization, and the strategy, build and launch of new fulfilment centers across the US.
Work closely with Sales, Client Success, Onboarding, Finance and Group leadership to ensure the operation supports commercial growth, protects client relationships and delivers a consistent, high-quality customer experience.
Build a safe, inclusive and high performing culture by coaching and mentoring operational leaders and managing performance