Head of Operations & Automation

Lime Technology Inc.

9d•$130,000 - $180,000•Remote

About The Position

Lime Technology is looking for a hands-on Head of Operations & Automation to help us strengthen the systems, workflows, and automations that support our next stage of growth. Lime Technology is the company behind Unraid OS, a powerful and flexible operating system used by a deeply engaged global community since 2005. As our product, partnerships, infrastructure, and internal operations continue to evolve, we are looking for someone who can help design the operational systems that keep work moving clearly across teams. This role sits at the intersection of business operations, product and engineering coordination, AI-enabled automation, and cross-functional communication. You’ll help us build practical systems that create clarity, predictable deterministic outcomes, reduce manual coordination, and allow department leaders to stay focused on their highest-value work. This is a builder role for someone who leads with understanding. Before designing anything, you need to see the full picture: how our team works together, the history behind our current systems, the relationships between departments, and the small details that only surface when you take the time to listen. From the big picture down to the nuances. We're a tight, long-tenured, high-performing team, and we're not looking for someone who shows up with a playbook and expects the team to conform. We need someone who respects what's been built while designing what comes next.

Requirements

5+ years of experience in technical program management, product operations, engineering operations, business operations, automation, or a similar cross-functional role
Experience working inside a software product company
Experience working remotely
Hands-on technical ability with scripting, APIs, automations, or AI-assisted workflows
Experience building or implementing internal tools, automations, or LLM-based workflows
Strong written communication skills, especially in a remote environment
Ability to create clarity across multiple workstreams without adding unnecessary bureaucracy
Sound judgment about when to escalate, when to solve directly, and when to simplify
A bias toward follow-through, documentation, and closing loops
Comfort working in a small company where people wear multiple hats
Enthusiasm for joining a small team entering its next stage of growth and helping build the systems that make that growth possible
Experience with some combination of: Writing in TypeScript or Python, Working with APIs, webhooks, and system integrations, Building or prototyping AI-powered workflows using tools like Claude, OpenAI, or similar platforms, Comfort with cloud infrastructure like Cloudflare Workers to enable deployment of your tools to run on hosted infrastructure, Reading technical documentation and translating it into working systems, Understanding software development workflows, including tickets, pull requests, QA, release cycles, and product feedback loops, Communicating technical context clearly to non-technical stakeholders.

Nice To Haves

Experience at a small or scaling software company
Experience working in a fully remote company
Experience with product-led, community-driven, open-source, developer-focused, or infrastructure-adjacent products
Familiarity with Unraid, Docker, virtualization, NAS, Linux, homelab communities, or enthusiast technical communities
Experience introducing operating cadences, project health reporting, retrospectives, or release workflows
Experience helping teams adopt AI tools in a thoughtful and responsible way

Responsibilities

Design and improve operating rhythms that connect Product, Engineering, Quality, Marketing, Support, Partnerships, and IT/DevOps.
Design clear intake processes for requests, projects, and cross-functional initiatives.
Create repeatable handoff systems between departments.
Improve release readiness and launch coordination.
Help define ownership, next steps, blockers, and communication pathways for active projects.
Support retrospectives and follow-through after major releases, projects, or operational changes.
Create documentation that helps a remote team operate with less reliance on verbal handoff.
Strengthen how product and engineering work is tracked, connected, and communicated across the company.
Create clearer visibility into project status, blockers, and release readiness.
Support product and engineering operating cadences.
Ensure Support, Marketing, Partnerships, and Documentation have the information they need before launches.
Build systems that allow technical work to translate into clear cross-functional updates.
Identify where AI and automation can reduce repetitive coordination work.
Build or support tools such as AI-assisted release note drafting, daily or weekly project status summaries, meeting-to-action-item workflows, partner or support request triage, internal tools that surface blockers, patterns, or follow-up items, and agents that help teams stay aligned without adding more meetings.
Help Lime Technology develop a thoughtful internal approach to AI tooling.
Evaluate and recommend AI tools.
Help consolidate overlapping tools or workflows.
Support internal guidelines for responsible AI use.
Help department heads identify practical, high-ROI AI use cases.
Build repeatable patterns so AI adoption does not depend on each department figuring it out alone.

Benefits

100% medical coverage for employees and 50% coverage for dependents
100% dental and vision coverage for employees and dependents
Annual employee wellness budget
30 full days and 14 half days of Flexible Time Off, plus 11 paid holidays
Paid parental leave for the birth, adoption, or placement of a child, available after one year of employment from the date of hire.
Free access to a team mentor
Reimbursement for online or in-person professional development training
Annual home office budget
Annual spring and fall staff offsites
Annual bonus
Annual profit sharing
Up to 6% 401(k) match