Head of Operations, Air Freight USA
About The Position
The Head of Operations – Air Freight (High-Tech Accounts & USA Gateway Operations) is responsible for the end-to-end operational leadership of the company's Air Freight business supporting strategic High-Tech customers and all USA Air Gateway Operations. This role is accountable for delivering operational excellence, customer satisfaction, service reliability, productivity, compliance, and financial performance across the air freight network. The position ensures seamless execution of complex international air freight solutions while driving standardized processes, operational governance, and continuous improvement across gateway facilities and stations supporting strategic high-tech customers. The Head of Operations partners closely with Commercial, Global and Regional Key Account Management, Product, Procurement, Customs Brokerage, Ground Transportation, Warehousing, Finance, IT, and Global Operations to ensure exceptional service delivery while supporting profitable business growth. The role has direct responsibility for operational execution, gateway performance, customer implementation, and operational support teams across the Air Freight organization.
Requirements
- Operational leadership of Air Freight business
- Support for strategic High-Tech customers
- Management of USA Air Gateway Operations
- Delivering operational excellence
- Ensuring customer satisfaction
- Ensuring service reliability
- Ensuring productivity
- Ensuring compliance
- Ensuring financial performance
- Seamless execution of complex international air freight solutions
- Driving standardized processes
- Driving operational governance
- Driving continuous improvement
- Partnership with various departments (Commercial, KAM, Product, Procurement, Customs, Ground Transport, Warehousing, Finance, IT, Global Operations)
- Direct responsibility for operational execution
- Direct responsibility for gateway performance
- Direct responsibility for customer implementation
- Direct responsibility for operational support teams
Responsibilities
- End-to-end operational leadership of the company's Air Freight business supporting strategic High-Tech customers and all USA Air Gateway Operations.
- Delivering operational excellence, customer satisfaction, service reliability, productivity, compliance, and financial performance across the air freight network.
- Ensuring seamless execution of complex international air freight solutions.
- Driving standardized processes, operational governance, and continuous improvement across gateway facilities and stations supporting strategic high-tech customers.
- Partnering closely with Commercial, Global and Regional Key Account Management, Product, Procurement, Customs Brokerage, Ground Transportation, Warehousing, Finance, IT, and Global Operations.
- Direct responsibility for operational execution, gateway performance, customer implementation, and operational support teams across the Air Freight organization.
Benefits
- Multiple health plans (company contribution to health savings account)
- Prescription coverage
- Dental coverage
- Vision coverage
- Company paid life insurance
- Company paid accident insurance
- Company paid short-term disability coverage
- Company paid long-term disability coverage
- Employee assistance plan
- Voluntary benefits including additional life insurance
- Voluntary benefits including AD&D coverage
- Voluntary benefits including buy-up short- and long-term disability
- Voluntary benefits including critical illness coverage
- Voluntary benefits including identity theft plan
- Voluntary benefits including legal plan
- 401(k) with company match
- Flexible Paid Time Off programs
- Company paid holidays
- Tuition reimbursement program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
