Head of Operational Intelligence
About The Position
Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate. In this hybrid role, you will report to the Head of Waymo Operations
Requirements
- 10+ years in operational intelligence, risk, or mission‑critical operations in fast‑paced, 24/7 environments.
- Proven ability to build and scale multi‑source signal‑detection programs (telemetry, threat intel, social/OSINT).
- Deep expertise in the intelligence lifecycle — collection, triage, analysis, dissemination.
- High judgment under pressure with the ability to separate signal from noise.
- Strong communicator capable of crisp executive briefings and clear written intelligence products.
- Demonstrated success creating playbooks, escalation paths, and repeatable response mechanisms with cross‑functional partners.
Nice To Haves
- Hands‑on experience with social media monitoring, global threat intel, and real‑time risk assessment.
Responsibilities
- Deliver data driven and scaled real‑time signals and anticipatory risk insights to inform network‑wide operational decisions.
- Provide forward‑looking views of operational, safety, and reputational risks across all markets.
- Standardize Alerting Frameworks -- Establish thresholds, confidence scoring, information quality, and escalation criteria to ensure consistent, high‑quality signal delivery.
- Ensure rapid collection, triage, analysis, and dissemination of intelligence across a 24/7 operation.
- Lead Incident Intelligence: Maintain situational awareness during events and brief leadership with timely, actionable risk insights.
- Develop Playbooks and Protocols: Create structured, repeatable intelligence workflows that support consistent response and escalation.
Benefits
- discretionary annual bonus program
- equity incentive plan
- generous Company benefits program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
