Head of Onboarding, East Coast

Vend Park•Boston, MA

1d•$125,000

About The Position

Vend Park is building the AI-powered operating system for parking in commercial real estate, and we've raised a $17.5M Series A from top investors to do so. We replace outdated, manual parking operations with a modern platform powered by automation, computer vision, and data — delivering 20%+ net operating income improvements for our clients. In under two years, we've scaled to 20+ cities and partnered with leading asset owners including Nuveen, Jamestown, and Federal Realty. We operate with high ownership, speed, and a bias toward action. We're hiring an Onboarding Lead to own the function that takes new properties from signed deal to fully live, revenue-generating operations. This role sits at the center of Vend Park — bridging Sales, Operations, Product, and Customer Success. Onboarding sets the tone for the entire client relationship. You'll design systems that scale across dozens of concurrent launches while personally driving high-stakes implementations that require sharp judgment and strong client management. This is both a builder role (create systems) and an operator role (run live projects).

Requirements

Operator + Builder — You've run complex, multi-stakeholder projects end-to-end and you don't just execute — you design better systems.
High Judgment — You navigate ambiguity, tradeoffs, and client-specific edge cases. You know when to standardize vs. customize.
Exceptionally Organized — You manage multiple projects, timelines, and stakeholders without letting anything fall through the cracks.
Client-Facing & High EQ — You're comfortable pushing back, managing expectations, and building trust with difficult stakeholders.
Data-Driven — You're comfortable with messy data, pattern recognition, capacity forecasting, and process improvement.
Scrappy — You take initiative, operate like an owner, and thrive in fast-moving, sometimes ambiguous environments.
4–8+ years of experience in operations, or client-facing roles, with a strong preference for backgrounds in finance (banking), consulting, or operations at high growth startups.
Demonstrated ability to manage complex onboarding engagements, lead multi-location rollouts, and build scalable processes from zero to one.