Head of Norm Law Operations

Norm AI•New York City, NY

31d•$200,000 - $280,000•Onsite

About The Position

About Norm Ai Norm Ai, the leading Legal & Compliance AI company, has a client base with a combined $30 trillion in assets under management. By turning legal code into AI code, Norm enables enterprises to move faster and more comprehensively in their legal and compliance processes with reliability and trust. Norm’s platform combines frontier AI, proprietary legal reasoning systems, and embedded legal and regulatory expertise. We have recently raised more than $140 million, backed by Blackstone, Bain Capital, Vanguard, Citi, New York Life, TIAA, Coatue, Craft Ventures, Henry R. Kravis (KKR co-founder), and Marc Benioff (Salesforce CEO). Norm Ai pioneered Legal Engineering, the process that empowers lawyers to build and supervise domain-specific AI agents with Norm’s proprietary suite of no-code software tools. We hired dozens of lawyers from premier U.S. law firms and trained them as Legal Engineers, who specialize in Large Language Model powered legal workflows. Norm Ai technology is deployed inside many of the largest and most consequential institutions in the world. The company is growing quickly and hiring across all teams. About Norm Law Norm Law is the first AI-native full-service law firm for global institutional clients like Blackstone (see recent coverage of our Blackstone partnership here: https://www.reuters.com/legal/transactional/legal-ai-startup-draws-new-50-million-blackstone-investment-opens-law-firm-2025-11-20/ . Legal Engineering, a discipline pioneered by Norm Ai, where lawyers develop legal AI agents, powers Norm Law to deliver faster, more precise, and more consistent legal services. With purpose-built AI agents completing first passes of work, Norm lawyers supervise, review, and focus on what matters most: strategic judgment and expert advice. Norm Law and Norm Ai, together, are building Legal AGI. This Role The role will serve as a trusted advisor and execution partner to the CEO for Norm Law, John Nay. John is also the Founder and CEO of Norm Ai. You will report directly to him and work closely with him. This is a high-stakes, high-impact, in-office role requiring exceptional judgment, strategic insight, and attention to detail. The role combines elements of business strategy, firm management, and CEO support, and will work closely with senior law firm partners, Norm Ai software engineers, legal engineers, and many other stakeholders to drive forward the world’s first full service AI-native law firm. You will attend meetings with John (and on behalf of John as his delegate), Norm Law firm partners, clients, Norm Ai engineering, and external stakeholders, taking ownership of action items, synthesizing insights, and ensuring relentless execution. You’ll help translate strategies into concrete operational plans, with a deep understanding of the firm’s short and long-term goals.

Requirements

Juris Doctor required.
5–10 years of experience in a law firm, professional services, consulting, or business operations/strategy role.
Of the overall experience, at least 3 years of recent experience in an AmLaw 50 law firm.
Understanding of law firm economics and client service models.
Exceptional written and verbal communication skills; able to synthesize complex discussions into clear action.
Proven experience managing strategic projects and driving execution in fast-paced, high-pressure environments, from the lowest level to the higher level and in between.
Highly detail-oriented, organized, and proactive, thrives under intensity.
Independent and high-ownership, able to “get things done” without layers of support staff.

Responsibilities

Serve as the CEO’s right hand, helping define, prioritize, and execute strategic initiatives across the firm.
Attend high-stakes meetings with the CEO, senior law firm partners, and clients; capture key takeaways; provide strategic recommendations; and ensure follow-through.
Develop and manage project plans for the firm’s growth and operations; ensuring deadlines, dependencies, and deliverables are met.
Anticipate the CEO’s needs, prepare briefing materials, and conduct strategic research and analysis to support decision-making.
Collaborate with law firm partners on core business operations, including client development, pricing, resourcing, and profitability.
Define how Norm Law structures, prices, and positions its AI-enabled legal services and solutions.
Support development of new practice areas and market positioning.
Lead special projects to address emerging business or operational priorities.
Collaborate closely with AI engineers and data teams to translate data into pricing insights and overall business strategy.

Benefits

We offer a competitive salary along with equity compensation.
Our comprehensive benefits package includes a 401(k) plan with an employer match.
Employees enjoy top-tier insurance coverage, encompassing health, dental, hospital, accident, and vision plans.
For candidates needing to relocate to NYC, we provide relocation reimbursement.
You'll thrive in our fast-paced learning environment where professional growth is constant.

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