Head of Mobile Platforms & Experiences

Wells Fargo•Charlotte, NC

2d•$185,000 - $300,000•Hybrid

About The Position

The Head of Enterprise Digital Platforms & Experiences team within Digital, Data, & AI (DDAI), part of Consumer Banking and Lending (CBL), is seeking a Head of Mobile Platforms & Experiences. This Director-level role leads a high-performing team delivering intuitive, secure, and scalable mobile capabilities that drive customer engagement, digital adoption, and growth. We are looking for a strategic, customer-focused, data-driven leader to define and execute the vision, strategy, and roadmap for mobile platforms and experiences. The ideal candidate brings deep mobile product leadership, strong cross-functional influence, and a track record of building exceptional experiences in complex, regulated environments. Learn more about the career areas and lines of business at wellsfargojobs.com. In this role, you will: Drive mobile-first experiences that increase customer adoption, engagement, retention, and satisfaction. Partner with senior business, technology, design, risk, fraud, operations, marketing, and data leaders to align mobile priorities with enterprise objectives. Evaluate emerging industry trends, technologies, and competitive experiences to shape future mobile innovation. Identify opportunities to leverage AI and emerging technologies to enhance mobile customer experiences and operational efficiency. Lead the mobile product organization responsible for roadmap prioritization, delivery execution, and ongoing optimization. Drive customer-centric product development informed by analytics, customer feedback, market insights, and experimentation. Champion modern product management practices, agile delivery, and continuous improvement across the organization. Drive operational excellence across mobile performance, release management, customer feedback, and platform stability. Develop and execute strategies to grow mobile adoption and deepen customer engagement. Inspire and develop high-performing outcomes-focused teams, fostering a culture of curiosity, innovation, accountability, collaboration, and continuous improvement.

Requirements

10+ years of digital product management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of management or leadership experience

Nice To Haves

Experience leading enterprise-scale digital capabilities and complex cross-functional initiatives
Digital product management experience within financial services or fintech
Experience modernizing digital customer journeys in highly regulated environments
Familiarity with agile product operating models and modern product management practices, including leveraging AI for delivery/execution.
Demonstrated ability to influence senior executives and drive enterprise alignment
Strong strategic thinking, communication, and execution capabilities
Customer-first, enterprise and outcomes-focused mindset
Strategic and forward-thinking; executive presence and communication skills (verbal and written)
Data-driven decision maker
Innovative and growth-oriented
Curious and adaptive leader who embraces emerging technologies, including AI-enabled experiences
Driven, sense of urgency, passion, excitement to deliver for customers and the team

Responsibilities

Drive mobile-first experiences that increase customer adoption, engagement, retention, and satisfaction.
Partner with senior business, technology, design, risk, fraud, operations, marketing, and data leaders to align mobile priorities with enterprise objectives.
Evaluate emerging industry trends, technologies, and competitive experiences to shape future mobile innovation.
Identify opportunities to leverage AI and emerging technologies to enhance mobile customer experiences and operational efficiency.
Lead the mobile product organization responsible for roadmap prioritization, delivery execution, and ongoing optimization.
Drive customer-centric product development informed by analytics, customer feedback, market insights, and experimentation.
Champion modern product management practices, agile delivery, and continuous improvement across the organization.
Drive operational excellence across mobile performance, release management, customer feedback, and platform stability.
Develop and execute strategies to grow mobile adoption and deepen customer engagement.
Inspire and develop high-performing outcomes-focused teams, fostering a culture of curiosity, innovation, accountability, collaboration, and continuous improvement.