Head of Mission Success

Rune Technologies • Arlington, VA

21h • Hybrid

About The Position

As Head of Mission Success, you will lead the deployment of Rune products and lead all aspects of programmatic execution for the company. You will be responsible for programmatic timelines, synchronization across efforts, staffing, and coordination across cloud and edge environments with customers from the Joint Force and allied nations. You must have a technical aptitude as well as a deep understanding of military sustainment, coupled with demonstrated leadership experience of teams in high-stress and high-stakes environments. This is a customer-facing role where you will be engaging with senior military leaders to ensure alignment and buy-in. This is a role with deep cross-functional expectations, coordinating and working closely with the company's Head of Software and Head of Growth ensuring Mission Success, Growth, Engineering, and Product are synchronized across all deployment and execution efforts. Rune's Head of Mission Success reports directly to the company's CEO and is an integral part of the leadership team as Rune scales. You will lead and grow a team of dedicated Mission Managers leading active efforts across the Joint Force, while remaining deeply hands-on in implementation and technical execution. You will define Rune's programmatic direction, set standards for performance and execution, and lead deployment of teams and systems globally.

Requirements

• Minimum of 20 years of experience serving in the US military; service in logistics or sustainment leadership roles preferred.
• Possess an understanding of software development, and the unique deployment and accreditation aspects of building and operationalizing software within the military.
• Excellent organizational, leadership, and decision-making skills.
• Exceptional communication and interpersonal skills to interact with customers, team members, and senior leadership.
• Ability to lead a cross-disciplinary team, and interface with other teams across Engineering, Product, and Growth.
• Willingness to travel 25-50% to support program objectives and customer engagements.
• Bachelor’s Degree required; Master's degree preferred.
• Must have an active U.S. secret security clearance.

Responsibilities

• Work side-by-side with our customers and senior military leaders to understand their unique challenges and represent the customer through your Mission Success team to continue shaping product development and direction.
• Collaborate cross-functionally with Rune Engineering, Product, Growth and Executive teams to ensure each team is engaged and working towards customer success.
• Bring a deep understanding of military logistics operations to the Rune team, using your background and skillset to further expand and refine Rune product offerings.
• Be comfortable leading a growing team of dedicated Mission Managers, providing clear guidance, direction, expectations and mentorship to the team as it scales.
• Be a do-er who wants to understand customer problems and highly technical solutions to those problems and is not afraid to dive in personally to solve problems and ensure success.
• Lead all programmatic deployment of Rune technology and products for testing, evaluation and operational use at government facilities and military bases.

Benefits

• Comprehensive medical, dental, and vision plans; premiums 100% covered by Rune for all employees; exceptionally low premiums for spouses and dependents
• Basic life insurance and disability 100% covered for all employees by Rune; option to purchase additional life insurance available
• ‘Take the time off that you need, when you need it’ paid time off, not accrual based
• Generous company holiday calendar including a holiday shutdown in December
• Supportive leave of absence program including time off for military service, medical events, and parental leave
• Full 401(k) retirement plan for all full-time eligible employees
• Company-funded commuter benefits
• Free access to on-site gym at office

What This Job Offers

• Job Type: Full-time
• Career Level: Senior