Head of Merchant Services Operations

Truist Bank • Charlotte, NC

11h

About The Position

Lead and manage the business operations of Truist’s Merchant Services Operations teams within Enterprise Payments Service Delivery (Wholesale TD&O). Understand, lead and manage all financial and systems support for the Merchant Services operations teams. Provide leadership and first line application business support, ensuring operational functions and critical systems perform efficiently and effectively, as well as meet specific operational, bank and regulatory requirements, while achieving quality and accuracy measures in processes and services. Lead all settlement and accounting functions and ensure timely and accurate posting of all internal and third-party transactions. Ensure solid risk management routines and well-defined partnerships with Technology, Business, Risk, Corporate Finance, and all third-party partners to ensure consistent visibility and cohesive leadership to drive strategies and maintain superior client experience and operational excellence

Requirements

• Minimum 10 years’ experience in Finance or related business field.
• Bachelor’s degree or equivalent combination of education, experience and training.
• Demonstrated record of advancement and successful assumption of additional responsibility and span of control, and delivery on enhanced goals
• Excellent verbal and written communication skills, in addition to advanced organization and interpersonal skills.
• Strong conceptual, analytical, organizational and communications skills and ability to motivate staff to achieve business objectives.
• Experience in and wide knowledge of several key banking areas, including Banking Operations, Payments, Process/technology management, payments networks and processors, product development, Legal and Compliance and Operational risk management principles.
• Good understanding and ability to analyze, forecast and move teams’ metrics.
• Ability to work collaboratively within a complex organization, across multiple cultures, geographies, and disciplines.
• Project management skills and capability to handle multiple projects and one time.

Nice To Haves

• Previous Merchant Services leadership level experience within a highly complex financial institution.
• Extensive Payments industry background and broad industry knowledge, including participation in industry working and policy-making groups.
• Extensive experience in mergers and system conversions, and successful management of these efforts for areas of responsibility.

Responsibilities

• Lead, plan and direct the daily and strategic activities related to Truist Merchant Services systems and platforms.
• Develop platform roadmaps and lead strategy development for all systems and technology platforms supporting Merchant Services operations teams.
• Maintain strong focus on stability or platforms, and precise execution for both BAU and project and initiative development.
• Ensure that daily settlement with Fiserv and TSYS is completed timely and accurately.
• Optimize use of global resources to develop and implement business improvement strategies that complement the use of offshore capacity, automation and process improvements.
• Stay current in knowledge of the payments network innovation.
• Develop and maintain a strong and flexible team, focusing on increasing electronic payments knowledge, client service and career advancement.
• Plan, develop and administer the departmental budget in accordance with corporate guidelines.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees