Head of Logistics

Anthropic•San Francisco, NY

12h•Hybrid

About The Position

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. Infrastructure Expansion holds the majority of Anthropic's deployed capital assets and moves them through a global network of warehouses, integrators, and field sites. The freight ranges from a tray of optics to a generator on a lowboy; one lost shipment cascades into a slipped site. You'll build and lead this function. The job has four centers of gravity: process and SOP engineering so a thousand contractors execute the same way at every site; warehousing and inventory management , including being the business owner for the asset‑lifecycle platform our software team is building; shipping and logistics ops for high‑value equipment with real chain‑of‑custody and security; and heavy/oversized material movement — generators, switchgear, integrated racks — from factory to pad. You're building the team and the playbook, and you're measured on whether the right thing shows up at the right dock, on time, intact, every time.

Requirements

Have run global hardware logistics at hyperscaler, large OEM/ODM, telecom, or energy‑infra scale — multi‑site warehouse network, 3PL management, high‑value and oversized freight.
Have personally written the SOPs and the QA system for a hardware operation, and have the scar tissue from the time the SOP existed but nobody followed it.
Have been the business‑side owner of a WMS / inventory / asset‑lifecycle system — defined requirements, drove the integration, owned data quality.
Have moved heavy equipment (generators, transformers, skids, prefab modules) including permits, rigging, and site receiving — not just parcel and LTL.
Have stood up a function from near‑zero: picked the systems, wrote the processes, hired the team, owned the number.
Are fluent in trade compliance for dual‑use electronics across NA/EU/APAC.
Are equally comfortable in a vendor QBR, a software requirements review, and on a loading dock.
Bachelor’s degree or an equivalent combination of education, training, and/or experience

Nice To Haves

Network/optical hardware specifically — line systems, pluggables, chassis — and the failure/sparing math that goes with it.
Secure‑logistics or high‑theft‑lane experience (semiconductor, pharma, defense, precious metals).
Central integration / rack‑build line experience, including shock/vibe qualification.
Supply‑chain analytics or cost‑attribution background.

Responsibilities

Own process and SOP engineering. Author the procedures that govern receiving, inspection, kitting, integration, ship‑out, install, and RMA — and the QA/audit loop that proves they're being followed. Turn field incidents into process changes, not memos.
Run warehousing and inventory. Stand up the warehouse network (3PL vs. in‑house), the sparing model that keeps every PoP inside its replacement SLA, and cycle‑count/reconciliation discipline that keeps book and floor in agreement.
Be the business owner for the asset‑lifecycle platform. Partner with the Core Services software team building our inventory/ALM system — define the data model, state machine, and EDI/WMS integrations it needs; you decide what "correct inventory" means, they make the system enforce it.
Own high‑value shipping operations. Carrier selection and management, lane risk assessment, GPS/tamper traceability, named handoff owners, insurance and claims — so when something goes missing we know where, when, and who before it costs us a site date.
Own heavy and oversized logistics. Generators, switchgear, fully‑integrated racks: route surveys, permits, rigging and crane coordination, shock/vibe acceptance criteria, and the site‑receiving plan on the other end.
Run trade compliance and reverse logistics. ECCN/ITAR classification and licensing across jurisdictions; RMA, repair/refurb, decommission and disposition.
Build the team. Hire and lead warehouse ops, logistics coordinators, process/QA engineers, and trade compliance. This is a build‑the‑function role.