Head of Litigation & Recovery

DLL Group•Des Moines, IA

2d•Hybrid

About The Position

The US Head of Litigation & Recovery (L&R) is responsible for the strategic leadership and oversight of all workout, litigation, bankruptcy, repossession, and recovery activities across the United States portfolio, encompassing both small ticket and large ticket accounts. This role ensures effective management of distressed customers, minimization of credit losses and non-performing loans (NPLs), and maximization of recoveries while ensuring full compliance with applicable laws, regulations, and internal policies.

Requirements

10+ years of progressive experience in Workout, Collections, Recovery or Credit functions in financial services, including people leadership.
Strong working knowledge of Uniform Commercial Code (UCC), bankruptcy law, Fair Debt Collection Practices Act (FDCPA), consumer collection laws, and foreclosure processes.
Demonstrated expertise in negotiation, influencing, and complex case resolution.
Proven ability to lead, coach, and develop managers and teams with diverse experience levels.
Exceptional communication, judgment, business acumen, and decision-making skills.
Experience operating effectively within matrixed, multi-location, and global organizations.
Strong change management capabilities with experience supporting transformational initiatives.
Bachelor’s degree or equivalent practical experience.
Ability to travel approximately 6 times per year
International travel may be required

Nice To Haves

Prior credit underwriting experience preferred

Responsibilities

Provide overall leadership and management of the US Litigation & Recovery function to meet customer, partner and internal expectations
Lead and manage a team of 6-8 direct reports, with a total team near 50 members on as well as the relationships with third-party collection agencies, repossession firms, and outside counsel.
Build, coach, and lead high-performing teams across multiple geographic locations and operating systems, fostering an inclusive and values-driven culture.
Partner closely with Risk, Compliance, Operations, Sales, Program Management, Foreclosure, and Global Business Units on recovery strategies and litigation matters.
Develop, manage, and adhere to departmental budgets while coordinating resources effectively.
Drive operational excellence by standardizing processes, leveraging technology, and continuously improving workflows and controls.
Lead transformational initiatives and change management efforts, including organizational integrations and alignment with evolving regulatory requirements.
Set account strategies and escalation paths, including assignment to Field Portfolio Managers, third-party agencies, repossession partners, and outside legal counsel.
Oversee all litigation, workout, foreclosure, repossession, and bankruptcy matters to ensure compliance with federal, state, and local laws and internal policies.
Negotiate, settle, and resolve distressed accounts in a manner that mitigates risk while maximizing recoveries, cures, and overall portfolio performance.
Oversee provisioning, write-offs, write-downs, and loss management processes in accordance with policy and governance requirements.
Ensure accurate and timely Loan Strategy reporting, driving strong quality in alignment with Global C&R polices and expectations.
Collaborate with Compliance and the Suspicious Investigation Unit on investigations and recovery actions as appropriate.

Benefits

Two working days per year volunteering for a local charity.
Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
Flexible hours with possibility to work from home
Career development opportunities: online learning, member development programs.
healthcare benefits
401k matching
vacation
sick leave
parental leave
possible discretionary bonuses