Head of Learning and Continual Improvement

RoslinCT US • Hopkinton, MA

3d • $178,000 - $260,000

About The Position

The Head of Learning and Continual Improvement is a new role on the U.S. Leadership Team at RoslinCT, a cell therapy contract development and manufacturing organization. The role integrates Operational Excellence, Investigations, and Training into a closed-loop system that identifies performance gaps and opportunities, determines root causes, and drives improvement. The position contributes to organizational objectives, performance monitoring, and value creation for the organization and its partners, while mentoring employees and building partner relationships.

The leader establishes and continually improves operational excellence standards, tools, and transformation plans; sets performance improvement targets with senior leadership; maps value streams to identify constraints; and works with the Digital team to explore digital and AI solutions. The role also leads enterprise investigation strategy and governance, establishes investigation quality and effectiveness measures, and turns systemic findings into improvement initiatives and better training. For learning and training, the role develops the enterprise operating model, role-based curricula, qualification pathways, proficiency standards, and capability matrices, while creating a learning organization that captures and applies knowledge from investigations, observations, improvement initiatives, and performance trends.

The position builds, manages, and develops high-performing teams across operational excellence, investigations, and training. Candidates should bring substantial GMP manufacturing leadership experience, expertise in the three functional areas, and a bachelor’s degree in Life Sciences, Engineering, or a related discipline. RoslinCT describes its culture as collaborative and focused on personal growth, innovation, integrity, trust, and respect. The company offers a comprehensive Total Rewards package, including medical, dental, and vision insurance, educational assistance, a 401(k) program, and other resources. Final compensation depends on factors including education, experience, technical expertise, skills, market demand, internal equity, and business needs.

Requirements

• 15+ years of leadership experience within GMP manufacturing.
• Experience working with and/or within a contract development and manufacturing organization.
• Experience leading operational excellence, investigations, and training functions and/or programs.
• History of designing, building, managing, and growing teams.
• History of mentoring individuals within and outside the reporting structure.
• Expertise in personally leading investigations and crafting effective CAPA.
• Expertise in personally initiating and leading operational excellence initiatives and events.
• Expertise in personally creating training strategies and training materials, and delivering training.
• Bachelor’s degree in Life Sciences, Engineering, or a related discipline.
• Formal training in the Toyota Production System or another lean manufacturing discipline.
• Strong understanding of performance management, analytics, digital transformation, and emerging AI applications.
• Strong problem-solving capabilities.
• Strong oral and written communication skills.
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.

Nice To Haves

• Experience in cell and gene therapy.
• Cross-functional experience in areas such as quality, regulatory, quality control, project management, and commercial.
• Experience leading organizational transformation programs.

Responsibilities

• Participate in creating organizational objectives, goals, and strategies.
• Monitor organizational performance against plan and help identify and drive actions to improve performance and create value for the organization and partners.
• Mentor staff across the organization and develop relationships with partners.
• Establish and continually improve operational excellence standards and tools, including value stream mapping, Gemba, Kaizen, visual management, and structured problem-solving.
• Work with senior leadership to establish short-, medium-, and long-term performance improvement targets, including manufacturing success rate, yield, end-to-end turnaround time, capacity attainment, and cost of goods sold.
• Perform end-to-end value stream mapping to identify systemic constraints.
• Collaborate with the Digital team to identify opportunities to apply digital and AI solutions to drive improvement.
• Create and deliver a transformation roadmap to achieve performance targets.
• Identify partner needs and integrate them into internal strategies and performance targets.
• Build, manage, and develop a high-performing operational excellence team.
• Establish and continually improve enterprise investigation strategy, governance, standards, tools, and capabilities for timely, scientifically rigorous, risk-based investigations and effective CAPA.
• Establish investigation quality standards and effectiveness measures focused on root-cause quality, recurrence, investigation cycle time, CAPA effectiveness, and organizational learning.
• Define, monitor, and improve processes for deviation, out-of-specification, out-of-trend, out-of-expectation, environmental, and other investigations.
• Convert systemic investigation findings into prioritized improvement initiatives.
• Partner with Training to translate investigation findings into improved training, qualification, and behaviors.
• Build, manage, and develop a high-performing investigations team.
• Establish and continually improve the enterprise strategy and operating model for learning, training, qualification, and capability development.
• Establish role-based curricula, qualification pathways, proficiency standards, and capability matrices for critical manufacturing, quality, and support roles.
• Translate external best practices, industry benchmarks, regulatory expectations, conferences, thought leadership, books, and emerging technologies into actionable learning that strengthens capability and supports continual improvement and innovation.
• Create a learning organization that systematically captures and shares knowledge from investigations, Gemba observations, improvement initiatives, lessons learned, and performance trends, and incorporates it into standards and training.
• Build, manage, and develop a high-performing training team.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Educational assistance
• 401(k) program
• A variety of additional resources to support employees personally and professionally
• Flexible and empowering work environment
• Emphasis on work-life balance
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Executive