Head of IT

Nexus Cognitive Technologies•Atlanta, GA

13h•Hybrid

About The Position

NexusOne is seeking an in-house IT leader to manage corporate IT delivery as the company scales. This role will establish a high-trust, high-velocity IT function to support a rapidly growing, engineering-focused company with employees in the US and India. The position requires a blend of hands-on operational management and strategic planning, including overseeing daily IT operations, managing vendor performance, and collaborating with Security and Compliance teams to maintain robust controls without hindering business progress.

Requirements

10+ years of progressive IT experience, including ownership of corporate IT in a scaling environment.
Proven experience leading hands-on IT operations.
Strong experience across Microsoft 365 administration and Google Workspace administration.
Strong experience with Entra ID (Azure AD), identity and access practices.
Strong experience with Intune (or equivalent) and endpoint lifecycle management.
Experience in mixed Mac + Windows environments.
Experience with Rippling IT or similar HR/IT platforms.
Demonstrated ability to manage vendors and MSPs with clear SOWs, KPIs, and accountability.
Strong communication skills with executives and technical teams.

Nice To Haves

Experience supporting international offices (especially India) and handling logistics, procurement, and support coverage across time zones.
Experience leading collaboration migrations (M365 ↔ Google Workspace, Teams ↔ Slack).
Familiarity with endpoint security tooling (e.g., Microsoft Defender) and partnering with Security teams.
Experience with AI security governance and tooling.
Experience in a product and engineering-driven company.

Responsibilities

Design and manage streamlined onboarding and offboarding workflows, ensuring consistent provisioning and deprovisioning of access, devices, and accounts.
Own device lifecycle management, including procurement, inventory tracking, and hardware refresh cycles for Mac and Windows fleets.
Run day-to-day IT operations, including helpdesk function, escalation management, root cause analysis, and continuous improvement.
Establish IT policies, standards, and service levels for a distributed workforce.
Lead corporate collaboration tooling migrations, such as Google Workspace and Slack, utilizing specialist partners when necessary.
Evaluate and implement AI security controls and tooling to mitigate emerging risks and establish governance around AI tool usage and data protection.
Develop and maintain IT policies that support business growth while ensuring security and compliance.
Own identity and access administration in Microsoft Entra ID and Google Workspace, including role-based access, MFA, and privileged access workflows.
Own endpoint management with Intune (or equivalent MDM) and endpoint security baselines.
Own vendor selection, contracts, and performance management, including MSPs and migration specialists.
Own licensing strategy and cost controls for various SaaS platforms, aiming to reduce bloat and prevent overcharging.
Partner with Security/Compliance to ensure IT operations support ISO/SOC-style controls, audit readiness, evidence collection, and secure defaults.