Head of Insurance

GigSafe•Austin, TX

About The Position

GigSafe is looking for a Head of Insurance to join our Insurance Operations Team and play a leading role in shaping our professionalized Insurance operations. Insurance touches everything at GigSafe – it's the difference between a contractor getting deployed or blocked, and a claim closing clean or turning into a liability. Right now it's split across founders, ops, and outside brokers with no single owner. You'll take the whole thing over. You're building the full insurance focus and setting the standard for how GigSafe does insurance going forward.

Requirements

8+ years of experience
Embedded Insurance, P&C lines
Licensed for P&C lines at least in resident state, or willingness to get licensed
Built and managed programs either for clients or internally
Managed insurance operations
Experience in a customer facing capacity
Strong desire for San Francisco or Austin based

Nice To Haves

Experience in the logistics, marketplace and/or gig economy industries
Management experience (team of 3+)
Underwriting or actuarial experience

Responsibilities

Design and manage insurance programs, including coverage and policy design, rate and commission structure, renewals. Own program economics and repricing. Work with senior leadership to design and build strategic programs that enable our expansions into new industries.
Manage carrier, MGA, and broker relationships directly. Negotiate terms, run renewals, and serve as the escalation point for underwriting questions on new partner programs.
Run the compliance & backoffice footprint: resident and non-resident producer licensing, carrier appointments, surplus lines filings, continuing education, E&O, tooling and training, funds flow, and audit readiness. We prioritize and will measure this role against compliant implementation.
Oversee claims from intake through resolution, coordinating with our TPA and adjusters on coverage determinations and closing the loop with partners and contractors.
Own certificate operations, setting the standards for COI issuance and verification, additional insured and endorsement requirements, and accuracy at volume.
Partner with product and engineering to convert manual insurance workflows into software: quoting, eligibility, certificate validation, and reporting.