Head of Instutional and CRM Technology

Ares Management Corporation•New York, NY

About The Position

Ares is seeking a principal-level technology leader to serve as Head of Institutional and Client Relationship Management (CRM) Technology, responsible for the strategy and delivery of capabilities that support the firm’s institutional client and investor workflows. This role will partner with business and technology leadership to define and deliver platforms to support the full lifecycle of institutional investor engagement—from prospecting and fundraising (sales, sales enablement, marketing) through investor onboarding and post-close investor relationship management. Reporting to the Managing Director, Head of Client / Investor Technology, the successful candidate will also serve as the senior technology owner for the firm’s institutional CRM ecosystem, partnering closely with the Head of Wealth Management and Analytics Technology, Global Client Solutions, Investor Relations, Capital Formation, Client Operations, and Marketing teams across Institutional and Wealth/Retail channels to deliver a highly scalable and integrated platform that powers fundraising and client engagement. This role is a hands-on technology leader responsible for defining platform architecture, establishing development standards, and leading a high-performing team of architects, developers, and analysts. The leader will support complex alternatives fundraising workflows, institutional client management, pipeline visibility, and data-driven investor engagement across the global platform. The successful candidate brings deep expertise in engineering within asset management or alternatives firms, combined with strong understanding of institutional fundraising processes, investor relationship management, and enterprise CRM data architecture. This role requires a leader who can balance platform engineering rigor, business partnership, and long-term platform strategy with incremental delivery of business value, ensuring that the ecosystem becomes a durable and scalable foundation for Ares’ institutional distribution capabilities.

Requirements

15+ years of progressive technology experience with significant leadership responsibility in enterprise application development.
Deep experience implementing and operating Salesforce platforms within asset management, alternatives, or financial services firms.
Strong familiarity with institutional fundraising and investor relationship workflows within asset management.
Proven experience leading teams of architects, developers, and analysts.
Demonstrated success building scalable CRM platforms supporting complex global distribution organizations.
Deep expertise in Salesforce architecture, platform development, and enterprise CRM ecosystems.
Experience integrating CRM platforms with data platforms, analytics systems, marketing tools, and client engagement platforms.
Strong appreciation for data governance, security, and regulatory requirements in financial services.
Bachelor’s degree required, advanced degree preferred.
Background in Engineering, Computer Science, Information Systems, or related technical discipline strongly preferred.