Head of Infrastructure Operations

JLL•Chicago, CO

15h•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Head of Infrastructure Operations The Opportunity We are seeking an experienced Head of Infrastructure Operations, reporting to the Head of Infrastructure and Operations. As a senior role in the infrastructure and operations (I&O) function within IT, this individual is responsible to champion , refine and build a future-fit Infrastructure Operations organization for JLL. The Head of Infrastructure Operations brings experience, knowledge, and future vision for transforming infrastructure operations including strategy, operating model, service offerings, and workforce capabilities. This role holder is a senior stakeholder in all infrastructure relationships and technology partnerships across JLL's global enterprise. As a key member of the Se nior I&O leadership team, this role contributes to the development and execution of enterprise-wide IT strategy and is responsible for ensuring Infrastructure Operations strategy is fully aligned, positioning infrastructure services to deliver compelling business value and operational excellence. This individual is expected to support the Head of I&O and all engineering and business leaders by implementing infrastructure solutions that align to the enterprise architecture framework and digital transformation roadmap. The role holder will serve on IT planning and policymaking committees and drive the development and adoption of enterprise infrastructure standards, governance processes, and performance metrics. The role has Operational and Technical/Development Ownership of JLL's on-premises data centers, cloud platforms, networks, databases and Active Directory. The role must drive operational discipline excellence, technical excellence, cloud migration initiatives, and cost management across all infrastructure domains. This includes Site Reliability Engineering (SRE) for Nomad applications and Level 1 and 2 support operations

Requirements

Strategic Vision
Clear strategic vision with ability to develop and communicate an Infrastructure Operations vision that inspires teams and aligns with enterprise IT and business strategy.
Lead large service organizations using inclusive approaches supporting innovation and accountability
Candidates must be authorized to work in the United States without sponsorship.