Head of Infrastructure Architecture

JLL • Chicago, CO

1d • Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Head of Infrastructure Architecture Firm Overview For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage, and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.8 billion and operations in over 80 countries around the world, our more than 108,000 employees bring the power of a global platform combined with local expertise . Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated . The Opportunity We are seeking an experienced Head of Infrastructure Architecture , reporting to th e Head of Infrastructure and Operations . As a senior role in the infrastructure and operations (I&O) function within IT, this individual is responsible for designing and influencing future-fit infrastructure and organization for JLL, enabling resilient and adaptable IT I&O operations across the enterprise . The head of I&O brings experience, knowledge, and future vision for transforming the I&O function , including its strategy, operating model, product and service offerings and workforce. The role holder is a senior stakeholder in all relationships with externally sourced infrastructure and operations capabilities. As a key member of the senior IT leadership team, this role contributes to the development and execution of the enterprise-wide IT strategy and is responsible for ensuring I&O strategy is fully aligned, positioning I&O to deliver compelling business value. This individual is expected to support the Head of I &O , the peer I &O functions , Application Development , Security , and GRC (Governance , R isk and C ompliance) by designing solutions that align to the enterprise architecture framework and roadmap. He or she will also serve on IT planning and policymaking committees and will drive the development and adoption of enterprise technology standards, governance processes and performance metrics. Th is leader will also be responsible to design and delivery key cross function initiatives .

Requirements

• Bachelor’s degree in science , Engineering; Master's degree preferred
• 10+ years of experience in IT infrastructure and operations management, with at least 5 years in a n Architect and S enior leadership role in a technical capacity in the ESM, C loud , A dvanced network and Database disciplines .
• Strong knowledge of current and emerging technologies, including cloud computing, virtualization, network architecture, protocols and technologies, with an understanding of related IT security strategies
• Experience with ITIL framework and IT service management best practices
• Strategic thinker with a proven track record of implementing large-scale IT initiatives
• Strong analytical and problem-solving abilities
• Experience as a collaborative and influential leader instilling confidence among stakeholders in FORTUNE 500 environments.
• Established reputation as a bold thinking, progressive executive exhibiting strong levels of insight and exceeding stakeholder’s expectations.
• Transformational leader who leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth.

Nice To Haves

• Industry certifications (e.g., CISSP, CISM, ITIL) are a plus

Responsibilities

• Manage a cross functional team of Infrastructure & Operations Architects. Solid reporting lines as well as matrixed
• Drive collaboration and alignment with Engineering and I &O Leads
• Comprehensive oversight of I&O technology stack
• Single point of contact for core vertical (ex: Azure) tech verticals and horizontals (ex: database)
• Prioritize overall technology improvements for I&O
• Level 3 support of Infrastructure and Application s
• Create and execute strategy: Create and communicate a pioneering vision for Infrastructure Architecture , including the value proposition in digital transformation, optimization of cloud and adoption of innovative technologies, such as generative AI.
• Design , o ptimize , redesign, and for key init iativ es, d eliver operating models for I&O platforms and services : Streamline service management practices, enable a compelling digital employee experience and improve the value the enterprise receives from infrastructure platforms and services .
• Champion innovation. Su ccessfully influence key stakeholder groups without direct a uthor ity of their roa dmaps . Take advantage of breakthrough technologies by embracing generative, automation and observability.
• Manage and optimize cloud environment : Create and influence strategies for cloud, edge and on-premises infrastructure, and maximize the value the enterprise receives from investments in cloud services.
• Develop and engage talent : Create future-proofing talent strategies to develop, upskill, and retain an adaptive workforce amid the impact of generative AI and automation and adopt leadership principles that engage teams and executives to change culture build soft skills and improve the employee experience.
• Achieve operational excellence: Modernize to a cost-optimized, on-time, and stable hybrid infrastructure that addresses technical debt and minimizes risks of new initiatives. Build resilient platforms to power business growth .
• Drive and communicate outcomes : Build relationships and collaborate effectively across various levels of the organization. Able to convey complex technical concepts and strategies that resonate with technical and non-technical stakeholders.
• Define, Measure and Drive Success : Work maniacally to d efine a nd more importantly , monitor , re port and improve the value of Architecture and I&O , including objectives , metrics and KPIs, and track outcomes against goals, such as reducing risk and optimizing cost .
• Drives the adoption of (and commitment towards) service improvements through a programmatic approach to continuous improvement which also measures impact and shares results .
• Continuously evaluates the business value of I&O, including the use of metrics such as Key Performance Indicators, Outcome Driven Metrics and Objectives and Key Results

Benefits

• Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• Some of these benefits may include:
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Executive