Head of Infrastructure Operations

JLL • Miami, FL

2d • Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Head of Infrastructure Operations The Opportunity We are seeking an experienced Head of Infrastructure Operations, reporting to the Head of Infrastructure and Operations. As a senior role in the infrastructure and operations (I&O) function within IT, this individual is responsible to champion, refine and build a future-fit Infrastructure Operations organization for JLL. The Head of Infrastructure Operations brings experience, knowledge, and future vision for transforming infrastructure operations including strategy, operating model, service offerings, and workforce capabilities. This role holder is a senior stakeholder in all infrastructure relationships and technology partnerships across JLL's global enterprise. As a key member of the Senior I&O leadership team, this role contributes to the development and execution of enterprise-wide IT strategy and is responsible for ensuring Infrastructure Operations strategy is fully aligned, positioning infrastructure services to deliver compelling business value and operational excellence. This individual is expected to support the Head of I&O and all engineering and business leaders by implementing infrastructure solutions that align to the enterprise architecture framework and digital transformation roadmap. The role holder will serve on IT planning and policymaking committees and drive the development and adoption of enterprise infrastructure standards, governance processes, and performance metrics. The role has Operational and Technical/Development Ownership of JLL's on-premises data centers, cloud platforms, networks, databases and Active Directory. The role must drive operational discipline excellence, technical excellence, cloud migration initiatives, and cost management across all infrastructure domains. This includes Site Reliability Engineering (SRE) for Nomad applications and Level 1 and 2 support operations

Requirements

• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
• Location: On-site –Miami, FL

Responsibilities

• Create and Execute Strategy
• Create and communicate a pioneering vision for Infrastructure Operations, including the value proposition in digital transformation, optimization of hybrid cloud environments, and adoption of innovative technologies such as automation, AI-driven operations, and advanced monitoring solutions.
• Optimize, Redesign, and Deliver Operating Models
• Streamline infrastructure operations practices across data centers, cloud platforms, networks, and database systems.
• Enable compelling operational experiences and improve the value the enterprise receives from infrastructure investments through enhanced reliability, performance, and cost optimization.
• Champion Innovation and Technical Excellence
• Take advantage of breakthrough technologies by embracing automation, AI-driven operations, advanced observability, and Site Reliability Engineering practices.
• Drive sophisticated enterprise-focused thinking to address unprecedented infrastructure challenges with industry-wide implications.
• Manage and Optimize Infrastructure Environment
• Create and execute strategies for on-premises data centers, cloud platforms, networks, and databases to maximize value from infrastructure investments.
• Ensure operational excellence through modernized, cost-optimized, and resilient infrastructure that addresses technical debt and minimizes risks
• Execute Cloud Migration and Transformation
• Lead enterprise-wide cloud migration initiatives, ensuring seamless transition of workloads from on-premises to cloud environments.
• Implement strategic cloud adoption frameworks that optimize performance, security, and cost-effectiveness while maintaining operational continuity
• Achieve Operational Discipline and Excellence
• Establish and maintain comprehensive operational discipline across all infrastructure domains.
• Implement ITIL-aligned processes, SRE methodologies, and best practices that ensure consistently high service performance, minimize downtime, and optimize resource utilization
• Drive Site Reliability Engineering (SRE) for Nomad Applications
• Implement and manage SRE practices for Nomad applications, ensuring high availability, performance, and reliability.
• Establish service level objectives (SLOs), error budgets, and automated monitoring systems to maintain optimal application performance
• Provide Level 1 and 2 Support Operations
• Oversee comprehensive Level 1 and 2 support for Nomad applications and infrastructure components.
• Ensure rapid incident response, effective problem resolution, and continuous service improvement through data-informed methods and collaborative practices [Source: V1_IT Service Operations.pdf].
• Financial Management and Cost Optimization
• Drive strategic cost management initiatives across infrastructure operations.
• Implement budget optimization strategies, justify infrastructure investments with clear ROI analysis, and ensure cost-effective resource allocation while maintaining service quality and performance standards.
• Drive and Communicate Outcomes
• Build relationships and collaborate effectively across various levels of the organization.
• Convey complex infrastructure strategies and technical concepts that resonate with both technical and non-technical stakeholders across global operations
• Leadership Requirements
• Strategic Vision
• Clear strategic vision with ability to develop and communicate an Infrastructure Operations vision that inspires teams and aligns with enterprise IT and business strategy.
• Lead large service organizations using inclusive approaches supporting innovation and accountability

Benefits

• Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed