Head of Infrastructure Development

JLL•Chicago, IL

2d•$250,000 - $350,000•Onsite

About The Position

JLL is seeking an experienced Head of Infrastructure Development to report to the SVP of Infrastructure and Operations. This senior role within IT's Infrastructure and Operations department is responsible for building a future-fit infrastructure and organization for JLL, developing and enabling resilient and adaptable infrastructure across the enterprise. The Head of Infrastructure Development will bring experience, knowledge, and future vision for transforming the infrastructure function, including the management of source code repositories, CICD pipelines, golden images/patterns, OS, containers, immutable & resilient infrastructure, observability standards, tier 1, 2, and 3 support of tooling, and tier 3 support for infrastructure & applications. This role is a senior stakeholder in all relationships with externally sourced infrastructure and operations capabilities, owning direct points of contact and continuous engagement and improvement with Applications Teams. As a key member of the senior I&O leadership team, this role contributes to the development and execution of the enterprise-wide Infrastructure and Application Development strategy, ensuring I&O strategy is fully aligned and positioning I&O to deliver compelling value to infrastructure, application teams, and the JLL Business. The individual will support the SVP of I&O, the Infrastructure Leadership peer group, the Chief Architect, and VPs of Application Development under the CTO by implementing infrastructure solutions aligned with the enterprise architecture framework and roadmap. They will also serve on IT planning and policymaking committees and drive the development and adoption of enterprise technology standards, governance processes, and performance metrics.

Requirements

Bachelor’s degree in science, Engineering; Master's degree preferred
10+ years of experience in infrastructure, with at least 5 years in a senior leadership role, preferably in a technical capacity in the cloud and/or advanced network areas.
Strong knowledge of current and emerging technologies, including cloud computing, virtualization, observability, source code, CICD pipeline, containers, network architecture, protocols and technologies, with an understanding of related IT security strategies
Strong experience creating resilient and immutable infrastructure
Strategic thinker with a proven track record of implementing large-scale IT initiatives
Strong analytical and problem-solving abilities
Experience as a collaborative and influential leader instilling confidence among stakeholders in FORTUNE 500 environments.
Established reputation as a bold thinking, progressive executive exhibiting strong levels of insight and exceeding stakeholder’s expectations.
Transformational leader who leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Master's degree preferred

Responsibilities

Create and execute strategy: Create and communicate a pioneering vision for Infrastructure Development, including the value proposition in digital transformation, optimization of cloud and adoption of innovative technologies, such as generative AI.
Optimize, redesign, and deliver engagement models for Infrastructure services: Streamline engagement practices, enable a compelling digital employee experience and improve the value the enterprise receives from infrastructure platforms and services.
Champion innovation: Take advantage of breakthrough technologies by embracing, and driving automation and observability.
Manage and optimize cloud environment: Create and execute strategies for cloud, edge and on-premises infrastructure, and maximize the value the enterprise receives from investments in cloud services.
Develop and engage talent: Create future-proofing talent strategies to develop, upskill, and retain an adaptive workforce amid the impact of generative AI and automation and adopt leadership principles that engage teams and executives to change culture build soft skills and improve the employee experience.
Achieve operational excellence: Modernize to a cost-optimized, on-time, and stable hybrid infrastructure that addresses technical debt and minimizes risks of new initiatives. Build resilient platforms to power business growth.
Drive and communicate outcomes: Build relationships and collaborate effectively across various levels of the organization. Able to convey complex technical concepts and strategies that resonate with technical and non-technical stakeholders.
Define, Measure and Drive Success: Define the value of Infrastructure Development, including objectives, metrics and KPIs, and track outcomes against goals, such as reducing risk and optimizing cost.
Drives the adoption of (and commitment towards) service improvements through a programmatic approach to continuous improvement which also measures impact and shares results.
Continuously evaluates the business value of Infrastructure Development, including the use of metrics such as Key Performance Indicators, Outcome Driven Metrics and Objectives and Key Results.