Head of Implementations

Campfire•San Francisco, CA

5d•$220,000 - $300,000•Onsite

About The Position

Campfire is the AI-native ERP for high-growth mid-market companies. We automate the work that slows finance teams down — transaction categorization, bank reconciliation, revenue recognition, and reporting — so they can stop building spreadsheets and start driving the business. Our platform includes Core Accounting, Revenue Automation, Ember AI, and our Accounting Intelligence foundation model. We're looking for a Head of Implementations to own and scale our customer onboarding function. You'll lead a team of Implementation Managers, own the methodology that gets customers live on Campfire quickly, and serve as the connective tissue between Sales, Product, and Customer Success.

Requirements

10+ years of experience in accounting, finance, or ERP implementation, with meaningful time in a client-facing or professional services role
Demonstrated experience leading and managing implementation or solutions teams, including hiring and developing talent
Hands-on experience implementing accounting or ERP platforms (e.g., NetSuite, Sage Intacct, Workday, QuickBooks, SAP, or similar) — you should be comfortable discussing chart of accounts design, close processes, revenue recognition, and data migration
Deep accounting fluency; you can credibly advise CFOs and Controllers on how to structure their accounting workflows in Campfire
Strong project management instincts — you stay on top of timelines, proactively surface risk, and keep customers and internal stakeholders aligned
Excellent communicator; able to build trust quickly with customers and collaborate effectively across product, engineering, and go-to-market teams

Nice To Haves

CPA or equivalent accounting credential
Background in a Big 4, national accounting firm, or management consulting firm, combined with SaaS or fintech experience
Experience building or scaling an implementation function in a high-growth startup environment
Familiarity with multi-entity consolidation, revenue recognition (ASC 606), or complex intercompany accounting

Responsibilities

Hire, develop, and retain a team of Implementation Managers across a range of experience levels
Set performance standards, run structured 1:1s, and create clear career paths within the implementation function
Build a culture of accountability and continuous improvement on your team
Own Campfire's implementation methodology end-to-end: kickoff, configuration, data migration, user training, go-live, and handoff to Customer Success
Develop and maintain implementation playbooks, templates, and documentation so the team can deliver consistently at scale
Drive down time-to-value without sacrificing quality or customer experience
Partner with Sales on pre-sales scoping, project estimates, and clean handoffs at close
Create a tight feedback loop with Product and Engineering — surface patterns from the field that should inform the roadmap
Work with Customer Success to ensure a seamless transition post go-live and drive long-term retention
Own implementation KPIs: time-to-live, implementation CSAT, on-time delivery rate, and team utilization
Identify bottlenecks, iterate on process, and report on implementation health to leadership