Head of Implementation

maxRTE • Chicago, IL

19h • Remote

About The Position

At maxRTE, we believe every patient deserves access to care without financial barriers and that healthcare providers should be equipped to deliver that care without absorbing unnecessary financial loss. With 1 in 4 Americans struggling to pay medical bills, hospitals and health systems face increasing challenges identifying active insurance coverage. Too often, coverage is missed or hidden, leaving patients with overwhelming bills and providers with lost revenue. Our software uncovers hidden coverage—incorporating over 1,500 direct payer connections—to help hospitals and health systems recover revenue while ensuring patients get the care they need. We are growing quickly and looking for someone to lead our Implementation team, to take end-to-end ownership of client launches, driving technical configuration, workflow validation, and early value realization for major enterprise healthcare clients. As the Head of Implementation, you will serve as the strategic and technical lead for onboardings across enterprise healthcare providers and large health systems. You will own the implementation lifecycle end-to-end—from initial kickoff through client instance configuration, technical file integration, workflow testing, and go-live handoff to Client Success. This position will be a player/coach role, where you will own some implementations yourself, and also build and manage a team. The ideal candidate operates independently without relying on dedicated technical support or project managers. You are equally comfortable leading strategic calls with revenue cycle executives as you are setting up client instances, handling file transfers, configuring software rules, and validating technical data pipelines.

Requirements

• 8+ years of hands-on experience leading complex, highly technical software onboardings and implementations in a client-facing role.
• Experience managing implementation specialists.
• Strong technical aptitude with deep experience in data transmission methods and system integrations.
• Comfortable navigating complex technical configurations and troubleshooting data pipelines.
• Skilled at navigating undefined processes, driving clarity, process, and alignment.
• Comfortable taking full accountability for both technical execution and project management without needing a separate PM or technical support engineer assigned to the account.
• Exceptional skill in auditing client placement files, return data, and platform configurations to ensure clean go-lives and early ROI realization.
• Ability to clearly convey complex technical concepts to both technical and non-technical stakeholders, ensuring alignment and seamless collaboration across diverse teams.
• Relentlessly focused on outcomes, driving toward 30-90 day implementation timelines and ensuring clients realize positive ROI within 30 days of contract execution.

Nice To Haves

• Background in Healthcare Revenue Cycle Management (RCM)
• Proven success managing large-scale implementations within complex healthcare environments or EHR platforms (e.g., Epic, Cerner)

Responsibilities

• Take full ownership of the client onboarding lifecycle for new and expansion clients, ensuring well-scoped, timely, and high-quality implementations.
• Directly set up, configure, and maintain client instances within the maxRTE platform, applying custom rules, filters, and coverage mappings.
• Guide and validate file transmission and data exchange mechanisms, including SFTP setups, batch processing, real-time integrations, and API connection workflows.
• Lead comprehensive end-to-end testing, placement file runs, return report analyses, and user acceptance testing (UAT) to ensure high data quality and eliminate post-launch rework.
• Lead client-facing implementation discussions with RCM executives, health system operations leaders, and IT stakeholders to translate complex clinical/billing requirements into software configurations.
• Continuously refine implementation frameworks, establish technical onboarding best practices, and collaborate cross-functionally with Sales, Product, Engineering, and Client Success.
• As the company grows, you will have the opportunity to build, manage, and coach a team of implementation and support professionals to scale our onboarding capabilities.

Benefits

• Market-competitive salary
• performance bonus
• medical/dental/vision coverage
• 401(k) matching
• unlimited PTO
• Bi-annual in-person offsites
• remote work flexibility
• collaborative environment with really awesome smart people that values continuous learning and execution.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed