Head of GTM and Customer Operations
About The Position
Axle is rebuilding the back office of commercial vehicle operations with AI-native tools for the people who keep the world moving: technicians, service leaders, drivers, operators, fleet managers and transportation executives. Our products are already powering real workflows for fleets and service providers, and we have a growing roster of customers pulling the product out of our hands. We’re backed by top investors like Base10 and supported by a group of industry leaders who see Axle as the blueprint for fleet repair and maintenance ops of the future. We’re hiring a Head of GTM + Customer Operations to operationalize and accelerate Axle’s commercial engine as we grow. This is a great role for someone who wants to work closely across the team, own customer-facing outcomes end to end, and build the processes and systems that allow Axle to scale into the next phase.
Requirements
- 3–6 years of experience across customer-facing, operational, or strategic roles (e.g., customer success, operations, GTM, strategy, consulting, product / program management, or similar)
- Experience building or scaling processes in environments where customers depend on precision, clarity, and clear outcomes
- Comfortable going from high-level strategic thinking to hands-on execution in the same day
- Speed, scrappiness and a very strong bias toward action ("Let me take a quick first crack at it..." energy is very appreciated.)
Nice To Haves
- Bonus points if you have founder/early stage start up (0-25 people) experience, or have a strong interest in transportation + startups focused on industrials and the physical world.
Responsibilities
- Run and scale pilots: scoping, onboarding, training, proving value, and expanding
- Own customer operations: success, field ops, renewals, and structured feedback loops
- Build our scaling GTM motion: segmentation, value props, messaging, repeatable sales plays
- Partner deeply with product and engineering to ensure customer realities shape the roadmap
- Develop Axle’s operational backbone: documentation, metrics, processes, and cross-team coordination
- Represent Axle externally with fleets, service providers, OEMs, and strategic partners
Benefits
- Competitive compensation + meaningful early equity
- Medical, dental, and vision insurance + 401k (no match yet)
- Generous home-office and equipment budget
- LA office in the Arts District + regular team meetups
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
