Head of Grid Integration Service – North America

Hitachi • Raleigh, NC

3d • Onsite

About The Position

Hitachi Energy is seeking a senior leader to shape the future of Grid Integration Services across North America. As Head of North American Service for Grid Integration, you will have full accountability for strategy, safety, operations, financial performance, and customer satisfaction across a broad and critical service portfolio. This role leads a multidisciplinary organization supporting a significant installed base of HVDC, FACTS (STATCOM, SVC, Series Capacitors), and advanced power system solutions. You will ensure reliable operation, maximize lifecycle value, and build long‑term customer partnerships across utility, industrial, renewable, and infrastructure markets. As a member of the Grid Integration leadership team, you will operate at a strategic level while remaining closely connected to execution. You will balance growth, operational excellence, and risk management while fostering a strong safety culture and empowering teams to perform at their best. This is a visible, high‑impact leadership role for someone motivated by building organizations, strengthening customer trust, and supporting the energy transition through world‑class services.

Requirements

• Bachelor’s degree in engineering, business, or a related field; advanced degree is an asset
• Extensive leadership experience within service, operations, or lifecycle businesses
• Strong background in Grid Integration, power systems, or critical infrastructure environments
• Proven accountability for P&L, operational performance, and growth
• Demonstrated success leading large, multidisciplinary teams
• Strong customer‑facing, commercial, and stakeholder‑management capabilities

Responsibilities

• Set and execute the North American Service strategy aligned with Grid Integration objectives
• Lead service operations, field service, cybersecurity, and service sales organizations
• Drive a strong safety culture and ensure full regulatory and contractual compliance
• Own Service P&L performance, including orders, revenue, margin, forecasting, and cost control
• Grow lifecycle service offerings such as service agreements, upgrades, spares, repairs, and digital services
• Strengthen customer relationships and proactively manage the installed base
• Ensure operational excellence through standardized processes and continuous improvement
• Lead, develop, and inspire managers and teams across the Service organization
• Champion data, KPIs, and digital tools to improve performance and transparency
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines

Benefits

• Opportunities to shape strategy
• Opportunities to grow talent at scale
• Inclusive, values‑driven organization focused on safety, integrity, and performance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior