Head of Global Revenue Operations

Harbor•Chicago, IL

7h•Hybrid

About The Position

Harbor is at an inflection point in the evolution of its commercial engine. With strong market position, a differentiated services portfolio, and PE sponsorship behind an ambitious growth agenda, the Company is investing in the operating infrastructure required to scale with discipline. The Head of Global Revenue Operations will be a principal architect of that infrastructure and a visible executive leader in Harbor’s next chapter. This is a rare opportunity to stand up a true enterprise RevOps function, one with a clear seat at the leadership table, direct line of sight to the Board, and ownership of the operating system that governs how Harbor plans, sells, serves, and grows. The mandate combines strategy and execution: define the commercial operating model, modernize the GTM data and technology foundation, and install the analytics, cadence, and governance required to drive predictable, accountable revenue performance at global scale. POSITION SUMMARY: Harbor Global is seeking a Head of Global Revenue Operations to architect and lead the commercial operating model underpinning a global, PE-backed, consultative-services business. Reporting to the Chief Revenue Officer and partnering closely with the CEO, CFO, and Board, this executive will own end-to-end revenue lifecycle performance, from GTM strategy and planning through pipeline, productivity, and renewal, and will set the standard for rigor, accountability, and scalability in how Harbor sells, serves, and grows. This is an enterprise leadership role, not a sales support function. The successful candidate will serve as the CRO’s strategic advisor and chief of staff for commercial performance, the principal architect of Harbor’s go-to-market operating system, and the executive accountable for translating commercial strategy into measurable revenue outcomes. Scope spans Revenue Strategy & Planning, Deal Desk and Commercial Operations, GTM Systems & Data, Revenue Analytics & Insights, Sales Enablement, and Field Productivity, unified under a single global function. The role carries a clear transformation mandate: unify a historically distributed set of commercial-support activities into a modern RevOps function, modernize the underlying technology and data stack, and install the operating cadence required to scale a consultative, multi-segment revenue engine. Success will depend on close partnership with Sales, Delivery, Marketing, Finance, IT, HR, and the broader leadership team.

Requirements

At least 15 years of progressive leadership in Revenue Operations, Commercial Operations, or GTM strategy, including time at the head-of-function level in a global business.
Track record of building or transforming an enterprise RevOps function (charter, team, operating model, technology, and data) in a complex, multi-segment organization.
Deep experience with the full revenue lifecycle: GTM planning, forecasting, pipeline, deal execution, productivity, renewal, and analytics.
Modern technology fluency: Salesforce and the broader GTM stack (CPQ, sales engagement, conversation intelligence, enablement platforms, BI), and a track record of using technology and automation to drive commercial productivity.
Strong commercial and financial acumen; comfortable owning forecast credibility with a CFO and presenting to a Board.
Executive presence and the influence skills to lead through peers across Sales, Marketing, Delivery, Finance, HR, Legal, and Technology.
Demonstrated ability to manage multiple concurrent deliverables and stakeholders with sound planning and resource-management discipline.
Bachelor's degree required.

Nice To Haves

Experience in consultative, services-led, or solutions-selling businesses preferred.
Private equity portfolio experience a plus.
MBA or other advanced degree welcomed.

Responsibilities

Architect and lead the commercial operating model underpinning a global, PE-backed, consultative-services business.
Own end-to-end revenue lifecycle performance, from GTM strategy and planning through pipeline, productivity, and renewal.
Set the standard for rigor, accountability, and scalability in how Harbor sells, serves, and grows.
Serve as the CRO’s strategic advisor and chief of staff for commercial performance.
Act as the principal architect of Harbor’s go-to-market operating system.
Translate commercial strategy into measurable revenue outcomes.
Unify a historically distributed set of commercial-support activities into a modern RevOps function.
Modernize the underlying technology and data stack.
Install the operating cadence required to scale a consultative, multi-segment revenue engine.
Partner closely with Sales, Delivery, Marketing, Finance, IT, HR, and the broader leadership team.