Head of Global Enablement

Owner.com

5d•$270,000 - $350,000•Remote

About The Position

Owner is seeking an innovative Head of Global Enablement to enhance the effectiveness of its Sales, Onboarding, and Customer Success teams. As Owner enters a new growth phase with increasing product complexity and rapid AI-driven development, this leader will design and implement new methodologies, coaching practices, and AI-powered systems to ensure the go-to-market strategy keeps pace with product evolution. Success will be measured by business outcomes such as time-to-impact, improved customer satisfaction, reduced customer calls, and sustained revenue growth. The ideal candidate views the sales, onboarding, and customer success journey as an integrated system, is a builder who can establish enablement from the ground up, and an operator who designs scalable, efficient systems. A strong bias for action, aversion to manual processes, and a player-coach mentality are essential. This role is fully remote and can be based anywhere in the United States or Canada, with some travel to the Toronto sales office required.

Requirements

A track record of building an enablement function or methodology from the ground up, ideally at a company that scaled from early-stage through high growth.
Experience owning enablement across the full customer lifecycle, including sales, onboarding, ongoing skill development, and success/retention/expansion.
Direct experience selling or enabling in an SMB or high-velocity sales motion, and an understanding of how that differs from enterprise, procurement-driven selling.
A framework or methodology built or trained teams on at a previous company, with evidence it drove measurable improvements in seller performance.
Comfort using AI tools to build scalable enablement systems.
A pragmatic, business-first approach to enablement, driven by what the business needs rather than playbooks applied unchanged from a previous company.
Experience training and coaching frontline managers on management fundamentals, not just individual contributors.
A builder's mindset and willingness to be hands-on.

Responsibilities

Own enablement across the full customer journey, including onboarding and ramp, ongoing skill development, and adaptation to new products and workflows.
Design and roll out relevant sales methodology training, including discovery, pain quantification, and selling across multiple product lines as a connected system.
Build scalable, AI-enabled systems for training and content delivery.
Partner with technical teams to define product and positioning information needed for consistent training as the product evolves.
Train frontline sales and CS managers on core coaching and management practices.
Build systems for managers to consistently reinforce methodology across their teams.
Tie enablement's work to business metrics such as time to first call, ramp velocity, and call quality.
Identify successful practices of top performers and build repeatable systems around them.
Determine the optimal structure for enablement across inbound, outbound, launch, and success motions, and build and develop the team to support this structure.