Head of Fraud Strategy and Transformation

Truist Bank•Charlotte, NC

3d•Onsite

About The Position

The Head of Fraud Strategy and Transformation is a senior leadership role accountable for shaping and executing Truist's multi-year fraud strategy roadmap across consumer, small business, and wholesale products and channels. This leader sets the forward-looking vision for how Truist detects, prevents, and responds to fraud at scale, while materially advancing client experience, loyalty, and operating efficiency. Reporting into the Head of Fraud, this role translates emerging fraud threats, regulatory expectations, and industry innovation into a prioritized, funded, and executable transformation portfolio. As the single point of accountability for fraud strategy and roadmap governance, the leader partners across the enterprise to sequence investments and ensure delivery aligns with Truist's Risk Management Framework and regulatory expectations. The role carries high visibility with executive leadership, regulators, and industry forums, requiring fraud expertise, transformation leadership at scale, and executive presence across a complex, matrixed enterprise.

Requirements

Bachelor’s degree or equivalent education
Ten+ years of financial services work experience, including Fraud management experience
Prior structured problem solving experience through consulting, business leadership or federal government experience
Strong leadership and communication skills
Five+ years direct Internal Audit and/or Governmental Regulatory experience
Experience leading projects and driving change
Progressive management experience

Nice To Haves

Advanced degree — MBA, Master's in Analytics/Data Science, Risk Management, Computer Science, or a related discipline.
15+ years of progressive experience in fraud, financial crimes, or payments risk at a large financial institution, fintech, payments network, or top-tier consulting firm — including senior leadership accountability for fraud strategy or large-scale transformation outcomes.
Demonstrated experience building and executing multi-year fraud strategy roadmaps including business case development, investment prioritization, and benefits realization.
Deep subject matter expertise across the fraud value chain paired with working knowledge of Reg E, Reg Z, Reg CC, FCRA/ID Theft Red Flags, UDAAP, and FFIEC Authentication Guidance. Proven fluency in AI/ML and advanced analytics applied to fraud detection and decisioning.
Executive-level communication and influence skills, including experience presenting to C-suite, Boards of Directors, and external regulators; relevant certifications (CFE, CAMS, CRCM, CISM, PMP, Six Sigma) a plus.

Responsibilities

Structure ambiguous problems into scopes of work that can be executed by teams around the organization.
Build influential partnerships with senior managers and executives from all parts of the Company.
Provide leadership and drive complex, multifaceted Fraud program enterprise-wide transformational initiatives with excellence in scope, timeframes, adherence to regulatory requirements, and budget.
Lead definition and delivery of solutions to complex problems that result in the reduction of regulatory risk, reduction in operating expenses and/or enhancements to client experience.
Manage a team of dedicated teammates responsible for executing upon the relevant components of the Fraud Program.
Act as a subject matter expert for response regarding Fraud program reviews with Examiners, Auditors, Model reviewing parties, and other program reviewing functions.
Manage relationships with third-party vendors, Enterprise Technology and other resources required to execute initiatives.
Owns execution of strategy, accountable for delivery of results including internal and external reporting of results.
Partners with executives from other teams to prioritize and coordinate opportunities for improvement across organizations.
Willingness to go deep to fully understand challenges and create solutions.
Acts as a change agent to influence the strategic direction of organization.
Extensive cross-organization coordination including fraud operations, product & channel technology teams, strategy & analytics and cyber security.