Head of Forward Deployed Engineering

Assort Health • San Francisco, CA

6d • $210,000 - $300,000 • Onsite

About The Position

Assort Health is building an AI agent platform designed to create a continuous conversation for every patient, remembering context from initial symptoms to full recovery. The company has experienced significant growth, raising $222 million and being recognized on the Forbes Cloud 100 and Enterprise Tech 30 lists. This role is crucial for transforming the AI agent platform into production systems for large and complex healthcare customers, operating at the intersection of engineering, product, and customer success.

Requirements

• 5+ years of software engineering experience, with 2+ years leading customer-facing technical teams
• Track record of scaling technical implementation or deployment teams in fast-growing B2B or enterprise software companies
• Strong technical fundamentals with hands-on ability to design, build, and debug production systems alongside your team
• Exceptional at balancing customer needs, technical feasibility, and engineering velocity — you know when to build custom vs. push for platform solutions
• Experience building repeatable processes and tooling to scale implementation work
• Outstanding communicator who can interface with C-suite healthcare executives, technical teams, and internal stakeholders
• Willingness to travel to customer sites and be embedded with healthcare organizations during critical implementations

Responsibilities

• Scale the Forward Deployed Engineering team, including hiring, coaching, and developing a high-performing organization.
• Own end-to-end technical delivery for our most strategic customers.
• Partner closely with cross-functional teams to translate customer needs into scalable technical solutions and influence product roadmap based on field insights.
• Establish deployment patterns, best practices, and internal tooling that enable the FDE team to move faster and scale more efficiently.
• Drive the field-to-product feedback loop — identify patterns across implementations that should become platform features and work with product engineering to build them.
• Be hands-on when it matters: lead technical discovery with strategic accounts, debug production issues, and set the technical bar for the team.

Benefits

• Competitive Compensation – Including salary and employee stock options
• Lifelong Learning – Annual budget for professional development, plus training opportunities
• Office Setup Stipend – We’ll outfit your in-office workspace
• Top-Tier Health Coverage – Medical, dental, and vision insurance
• Flexible PTO – We trust you to take the time you need to recharge
• Meals & Snacks – Lunch, dinner, and snack breaks
• Fitness Stipend – We reimburse monthly membership costs
• Commuter Benefits – We cover eligible transportation costs
• 401(k) – Build your retirement savings

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed