Head of Financial Crime Risk Management, Name Screening Operations & AI Governance (US)

TD•Mount Laurel, NJ

3d•$200,000 - $280,000•Onsite

About The Position

This role leads enterprise FCRM Name Screening Operations across TD Bank entities and jurisdictions, setting strategy, governance, and operational standards for sanctions, PEP, adverse media, and related screening activities. Accountable for operational performance, regulatory readiness, risk management, and governance of AI and agentic capabilities within screening operations. Partners with senior stakeholders, regulators, Legal, audit, model governance, data, and control teams to drive disciplined execution, resolve issues, and advance operational maturity. Provides executive leadership to a diverse team, including talent development, performance management, resource planning, and delivery of consistent procedures, controls, and execution standards.

Requirements

Bachelor's degree required
10+ years of relevant Operations and Process improvement, Strategy and Execution, Transformation and Change management experience and/or management experience in a Risk or Financial Crimes function
Knowledge of red flags and typologies in the U.S. and Canada
Ability to solve problems logically and/or creatively, demonstrating professional judgement, quality control and adherence to high standards
Knowledge and appreciation of the key concepts associated with risk management including inherent risks, controls and residual risk
Extensive knowledge of AML and Sanctions regulations, risks, and appropriate controls
Proven research and analytical skills, business acumen, strategic and creative thinking, project leadership skills and multi-tasking capabilities
Experience in developing documentation that meets the highest regulatory standards and audit requirements
Strong active listening, written and verbal communication and presentation skills and the ability to build networks and partnerships at all levels within the organization

Responsibilities

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Owns screening operational activities for FCRM Name Screening Operations as a shared service for all TD Bank entities and jurisdictions
Defines the strategy and vision for Name Screening Operations and governance of agentic capabilities deployed within their mandate, including for ongoing enhancements, issue resolutions, and foundational operations
Owns and provides oversight for all Screening Operations projects, issues, and engagements ensuring to bring in other FCRM management and SMEs as needed
Is data driven, helps stakeholders with insightful analysis on Name Screening and Adverse Media Screening Operations; works hand in hand with stakeholders including the Centralized Sanctions Groups, FCRM QA and Testing teams, internal/external auditors, Modeling & Analytics, FCRM Data, and Model Validation team members, etc. to lead operational changes and resolve impediments along the way
Defines goals and milestones for their organization and conducts personnel duties for the department (e.g. performance evaluations, hiring and disciplinary actions)
Responsible for identification of and resolution of process and operational changes, based on feedback from upstream or downstream partners, audits, testing, regulatory or other FCRM and 1st line functions
Continuously benchmarks with peers to define the maturity of TD's FCRM Screening Operations working with VP, FCRM, Global Screening Capabilities & Operations to implement and deploy new strategies and processes
Responsible and Accountable for adherence to SLAs, SLOs, or other risk objectives as it relates to the operational queues under their mandate, including providing rationale and return to green plans for Queues out of SLA
Accountable for ensuring that screening operations procedures and practices are in alignment to applicable FCRM policies and standards, including additional guidance or requirements from FCRM stakeholders, thereby preventing sanctions and other AML-related breaches
Is the Subject Matter Expert for FCRM screening operations and controls across TDBG, including ensuring a standardized adjudication and escalation model
Presents and interacts with the OCC, FINTRAC, and other global regulators on sanctions- and AML-name screening operations related matters
Responsible for the oversight and governance for name screening operations personnel, including agentic or other AI related capabilities deployed into the operational queues, within their mandate by establishing and conducting quality control processes
Provides input and reporting on KPIs, KRIs, and other risk indicators for the program to senior leadership within FCRM and the Board
Works closely with Legal as required
Leads and coaches a diverse team of professionals covering screening operations related to Sanctions, PEP, Adverse Media, 314(a), CRBs, internal Watchlists, and MSBs to develop a clear operational philosophy, covering the full alert adjudication life cycle, issue management, change management, transformation strategy, development and management of standards, procedures, frameworks, process flows, and execution, training, and resource management for FCRM Name Screening Operations