Head of Field Service

GEA Group • Hudson, NH

51d • $90,000 - $125,000 • Remote

About The Position

Managing the day-to-day operations of the Field Service group, responsible for delivering the best possible service in the most efficient and cost-effective manner to the GEA LPT NAM customer base. The role ensures the team operates effectively while maintaining high standards of service, customer satisfaction, and operational efficiency. This position is open to working remote or onsite at our Hudson, Wisconsin location.

Requirements

• Bachelor's degree in Mechanical or Food Science Engineering
• 10-15 years of experience in a relevant field or industry.
• Focus on service management in a capital goods business or related technical field.
• Extensive prior customer interaction.
• Sales experience and prior P&L responsibility.
• Experienced with computer systems, including MS Office, databases, MS Axapta, SAP, or other relevant ERP systems.
• Demonstrated commitment to high professional ethical standards and a diverse workplace.
• Integrity, credibility, and a strong commitment to the company's mission.
• Active interest in learning and contributing to the team.
• Demonstrated leadership and vision in managing staff, groups, and major projects or initiatives.
• Ability to operate effectively in a fast-paced, collaborative environment.
• Excellent management skills with a collaborative work style and commitment to results.
• Ability to challenge and debate issues while considering multiple perspectives.
• Persuasive, with strong attention to details and facts.
• Effective delegation of responsibilities.
• High curiosity and willingness to learn about all aspects of the job and industry.
• Ability to predict and anticipate future opportunities and challenges, creating solutions in advance.

Responsibilities

• Drive Field Service Engineers and other team members to implement departmental and company goals and objectives.
• Provide adaptive coaching and development to build and maintain a strong team of field service engineers and back-office personnel.
• Build a strong collaborative network within the GEA LPT NAM organization, including manufacturing sites and the sales organization.
• Effectively resolve problems and diffuse service breakdown situations ("Red Flags") in a diplomatic and efficient manner, both internally and externally.
• Focus on continuous process improvement and operational efficiency.
• Prioritize team duties to ensure the highest level of utilization.
• Promote GEA LPT products, including spare parts, paid service, and equipment upgrades/retrofits.
• Arrange partnership agreements with Key Customers to provide value assurance solutions tailored to their needs.
• Establish strong, long-lasting customer relationships with Key Customers.
• Participate in the development, quoting, sales, and negotiation of service level agreements.
• Ability to manage a team across multiple locations.

Benefits

• Start strong - Medical, dental, and vision coverage begins on your first day
• Recharge and refresh - Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
• Invest in your future - A 7% 401(k) employer match helps grow your retirement savings faster
• Keep learning - Take advantage of tuition reimbursement to further your education or skillset
• Live well - Our wellness incentive program rewards healthy habits
• Get support when you need it - Access to a confidential Employee Assistance Program for personal or professional guidance
• Save smart - Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Management of Companies and Enterprises
• Number of Employees: 5,001-10,000 employees