Head of Commercial & Medical Field Excellence
About The Position
About This Role: As the Head of Commercial & Medical Field Excellence, you will lead multiple teams dedicated to the strategic alignment, planning, training, and measurement of excellence across Biogen's Commercial and Medical field teams. Your role is crucial in overseeing standards, frameworks, and systems that drive daily operations and the conduct of Biogen’s business. You will be accountable to enhance the effectiveness of over 800 field employees across diverse therapeutic areas, including Neurology, SMA, Alzheimer’s, MA&R, and medical fields. By partnering with Therapeutic Area Heads and Medical Affairs leadership, you will drive field effectiveness, ensuring operational rigor and integration with Biogen’s commercial priorities. Your leadership in Commercial Learning & Development and other areas will embed growth and execution effectiveness as a core strategic pillar, maintaining Biogen’s field force as a competitive advantage and key driver of revenue growth. This role reports directly to the Head of Business Intelligence & Operations (BIO) and collaborates closely with senior leaders across Biogen’s North American portfolio. What You’ll Do: Drive field team effectiveness by setting strategy, direction, and operational frameworks for Commercial and Medical field forces. Lead Commercial Learning & Development, designing and implementing onboarding, ongoing training, leadership development, and curricula aligned with therapeutic area and brand strategies. Define sales strategy integration and partner with senior Commercial leaders to ensure call planning, targeting, and field resource deployment align with business priorities. Oversee field operations excellence including HCP call plan design, field technology platforms, incentive compensation design, and awards & recognition programs. Establish Medical Field metrics and dashboards in partnership with Medical Affairs leadership. Own field execution analytics & reporting, leading the design of dashboards and executive-level reporting of field effectiveness. Lead strategic planning for field enablement platforms ensuring scalability, compliance, and innovation. Manage IC budgets and provide leadership decision support on plan adjustments. Represent US BIO perspective in leadership forums and serve as the primary point of contact bridging Commercial, Medical, and enabling functions. Drive cross-functional transformation initiatives and coach and develop talent within Field Ops and Commercial Learning organizations. Who You Are: You are a visionary leader who thrives in dynamic environments, bringing a strategic focus to operational excellence. Your passion for driving field force effectiveness is evident in your ability to align teams and strategies with business priorities. With a collaborative spirit, you excel in cross-functional partnerships, leveraging your interpersonal skills to influence and lead at senior leadership levels. Your commitment to growth and development is reflected in how you nurture talent and foster a culture of performance and accountability.
Requirements
- Bachelor’s degree; advanced degree (MBA, MS, or relevant scientific/business discipline) highly preferred.
- Minimum of 14 years of progressive experience in bio/pharmaceutical commercial operations, sales excellence, or analytics, with at least 5 years in a leadership role.
- Strong preference for prior leadership of Operations, Field Excellence, or Commercial Learning organizations.
- Deep understanding of pharmaceutical/biotech commercial strategy drivers, field execution standards, and compliance/firewalling requirements.
- Proven expertise in CRM/SFA platforms (Veeva strongly preferred), sales reporting, and analytics.
- Demonstrated leadership in sales incentive compensation design and performance tracking.
- Experience leading Commercial Learning & Development functions.
Nice To Haves
- Experience in Medical Affairs planning & tactical execution of medical field personnel.
- Ability to lead change management and organizational transformation in a matrixed environment.
- Strong interpersonal and influencing skills with the ability to operate effectively at senior leadership levels.
Responsibilities
- Drive field team effectiveness by setting strategy, direction, and operational frameworks for Commercial and Medical field forces.
- Lead Commercial Learning & Development, designing and implementing onboarding, ongoing training, leadership development, and curricula aligned with therapeutic area and brand strategies.
- Define sales strategy integration and partner with senior Commercial leaders to ensure call planning, targeting, and field resource deployment align with business priorities.
- Oversee field operations excellence including HCP call plan design, field technology platforms, incentive compensation design, and awards & recognition programs.
- Establish Medical Field metrics and dashboards in partnership with Medical Affairs leadership.
- Own field execution analytics & reporting, leading the design of dashboards and executive-level reporting of field effectiveness.
- Lead strategic planning for field enablement platforms ensuring scalability, compliance, and innovation.
- Manage IC budgets and provide leadership decision support on plan adjustments.
- Represent US BIO perspective in leadership forums and serve as the primary point of contact bridging Commercial, Medical, and enabling functions.
- Drive cross-functional transformation initiatives and coach and develop talent within Field Ops and Commercial Learning organizations.
Benefits
- Medical, Dental, Vision, & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid Maternity and Parental Leave benefit
- 401(k) program participation with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement of up to $10,000 per calendar year
- Employee Resource Groups participation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
