Head of Commercial Technology, SLM

Chubb • Jersey City, NJ

10d • $275,000 - $335,000

About The Position

As Chubb’s Head of Small Lower Middle Commercial Insurance Technology, you will partner with the Commercial Insurance CIO to shape and execute technology strategies supporting multiple transformation initiatives in Small Lower Middle Commercial Insurance (SLM CI). You’ll play a key role on the Commercial Insurance Technology and North America Technology leadership teams, overseeing all IT projects and activities—including change, operations, risk, and budget management—across the SLM CI portfolio. Your role will encompass oversight and management of: Business Engagement Partner closely with business and Commercial Insurance stakeholders to build alignment and define technology strategy, technology roadmap and execution plans Foster ongoing communication, negotiate for successful outcomes, deliver clear progress updates, and proactively manage and resolve risks and issues Program Management Manage multiple, concurrent business transformation and technology programs and projects Deliver projects on time, on budget, ensuring that teams meet business expectations and quality standards Proactively identify and address issues and risks in a timely manner Uphold Chubb Project management standards are observed through all project phases Software Engineering Lead the development of multiple applications, driving alignment with Chubb’s architectural standards and expertly leveraging both agile and waterfall methodologies. Service and Risk Management Drive and communicate service level performance across multiple global, regional, and local systems, ensuring operational excellence Champion ITIL processes—including incident, problem, and change management—while advancing information security (e.g. vulnerability management) and risk management (e.g. currency) initiatives Team Leadership Lead and motivate diverse, distributed Chubb and partner teams as a key member of the Global Commercial Insurance Technology Leadership team Own the talent agenda (acquisition, retention) for the Operation and Commercial Insurance technology function Strategic Leadership Develop and implement a comprehensive technology strategy that aligns with Chubb's overall business goals Stay abreast of emerging technologies and industry trends, identifying opportunities to incorporate new tools and techniques Foster a culture of continuous improvement and innovation Integration and Collaboration Work closely with other technology leaders to integrate Claims platforms with Chubb’s existing systems and third-party platforms Collaborate with cross-functional teams to ensure seamless operation and alignment with business objectives Stakeholder Management Engage with senior leadership, providing insights and recommendations on the technology strategy that enables the Claims strategy Manage relationships with external vendors and partners, ensuring they meet Chubb’s standards and deliver value Influence and Negotiate Engage in a range of approaches to generate solutions, seeking expert inputs and advice to inform negotiating strategy Pre-empts and avoids conflict across organizations and with senior internal and external stakeholders Operational Efficiency and Results Orientation Optimize technology management and development processes to improve efficiency and effectiveness Develop metrics and KPIs and OKRs to measure the success of technology solutions and initiatives Talent Development Build and lead a high-performing team, providing mentorship and development opportunities Foster an inclusive and collaborative environment that encourages creativity and innovation Act with Integrity Models the highest standards of ethical behavior and reinforce them in others Represent the organization in an honest, ethical, and professional way and set an example for others to follow Promote a culture of integrity and professionalism

Requirements

• 15-20 years of demonstrated experience in developing and running enterprise scale software platforms, out of which at least 10 years in a technology leadership role
• 5-10 years of leading or being a key leader in digital transformation programs, ideally in Financial Services
• Experience with standard Project Management frameworks (e.g. PMP)
• Experience with Agile development methods and tools
• Experience with implementing and operating within ITIL aligned service management frameworks
• Bachelor’s degree

Nice To Haves

• Experience in Commercial Insurance domain would be ideal

Responsibilities

• Business Engagement Partner closely with business and Commercial Insurance stakeholders to build alignment and define technology strategy, technology roadmap and execution plans
• Foster ongoing communication, negotiate for successful outcomes, deliver clear progress updates, and proactively manage and resolve risks and issues
• Manage multiple, concurrent business transformation and technology programs and projects
• Deliver projects on time, on budget, ensuring that teams meet business expectations and quality standards
• Proactively identify and address issues and risks in a timely manner
• Uphold Chubb Project management standards are observed through all project phases
• Lead the development of multiple applications, driving alignment with Chubb’s architectural standards and expertly leveraging both agile and waterfall methodologies.
• Drive and communicate service level performance across multiple global, regional, and local systems, ensuring operational excellence
• Champion ITIL processes—including incident, problem, and change management—while advancing information security (e.g. vulnerability management) and risk management (e.g. currency) initiatives
• Lead and motivate diverse, distributed Chubb and partner teams as a key member of the Global Commercial Insurance Technology Leadership team
• Own the talent agenda (acquisition, retention) for the Operation and Commercial Insurance technology function
• Develop and implement a comprehensive technology strategy that aligns with Chubb's overall business goals
• Stay abreast of emerging technologies and industry trends, identifying opportunities to incorporate new tools and techniques
• Foster a culture of continuous improvement and innovation
• Work closely with other technology leaders to integrate Claims platforms with Chubb’s existing systems and third-party platforms
• Collaborate with cross-functional teams to ensure seamless operation and alignment with business objectives
• Engage with senior leadership, providing insights and recommendations on the technology strategy that enables the Claims strategy
• Manage relationships with external vendors and partners, ensuring they meet Chubb’s standards and deliver value
• Engage in a range of approaches to generate solutions, seeking expert inputs and advice to inform negotiating strategy
• Pre-empts and avoids conflict across organizations and with senior internal and external stakeholders
• Optimize technology management and development processes to improve efficiency and effectiveness
• Develop metrics and KPIs and OKRs to measure the success of technology solutions and initiatives
• Build and lead a high-performing team, providing mentorship and development opportunities
• Foster an inclusive and collaborative environment that encourages creativity and innovation
• Models the highest standards of ethical behavior and reinforce them in others
• Represent the organization in an honest, ethical, and professional way and set an example for others to follow
• Promote a culture of integrity and professionalism

Benefits

• This role may also be eligible to participate in a discretionary annual incentive program.
• Chubb offers a comprehensive benefits package, more details on which can be found on our careers website

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees