VP, Head of Technology

QBE Insurance Group•New York, NY

2d•Hybrid

About The Position

Assume complete end to end accountability for the delivery of IT Services for the Business Divisions/Portfolios including build and supply, projects, development, support and work requests/BAU by partnering with program management and third-party providers ensuring quality assurance and managing budget and resource allocation. The role is the primary interface between IT and the business, ensuring alignment between business strategy and IT, and driving continuous operational efficiencies. Responsible for the facilitation of the project pipeline and program management accountability for all IT projects within the relevant Business Division remit. This role will support the Claims Division.

Requirements

Bachelor's Degree or equivalent combination of education and work experience
10+ years relevant experience
Project delivery methods including Waterfall, practical Agile and Devops
Exposure to digital solutions
Excellent interpersonal skills with the ability to interact constructively with a wide range of interested parties
Strong analytical and problem-solving skills
Ability to negotiate effectively
Finance management - including budget management, forecasting and cost analysis
Resource management – planning and scheduling (including cross functional teams)
Strong strategic planning capabilities (approaches and processes, tools, deliverables)
Programme management – ability to manage multiple, complex projects whilst meeting deadlines
Ability to understand industry trends, competitor or future competitor’s strategies and product roadmaps
Ability to effectively adapt to rapidly changing technology and apply it to business need

Nice To Haves

Guidewire Solutions
Property & Casualty claims experience
Demonstrated ability to effectively communicate with all levels in IT and business
Experience of managing cross functional teams and matrix management
Experience of negotiating and influencing executive level sponsors
Proven experience of interpreting business strategy and translating this into IT strategy
Significant project management/ co-ordination, including managing multiple projects and complex projects to quality, time and budget
Strong track record of technology delivery
Experience of managing external vendors
Significant experience in the insurance industry
Advanced working knowledge of best practices and market trends in application development, including innovative systems and technology
Advanced working knowledge of insurance terminology, property and casualty billing systems and policy administrations systems
Advanced working knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources
Good knowledge of QBE business, structures and processes
Well-rounded knowledge of change management and control methods and processes
Good knowledge of ITIL Service Delivery processes (preferably with formal certification)
Good understanding of the architecture discipline, processes, concepts and best practices
Sound knowledge of problem analysis, structure analysis, and design techniques
In depth technical understanding of relevant technologies
Business and financial awareness of the impact of Service Levels and any associated failures
Advanced working knowledge of software development lifecycle and relevant milestones; project management methodology
Ability to capture and communicate business demand / requirements to IT teams
Technical acumen – ability to understand how the technical infrastructure supports the business

Responsibilities

Maintain the strategic view of business objectives and needs and align end to end delivery of IT solutions with business needs through consistent engagement with key stakeholders
Apply business solutions that consider both immediate and long-term organizational objectives
Ensure each project and service within the portfolio delivers against its proposition aligned to the organizational strategy
Provide subject matter expertise on business demand and assist the business in determining the value-add. Forecast demand within the portfolio back into IT Services.
Strategic and business alignment input to the complete end to end delivery of customer solutions; overseeing the capturing of business requirements as required
Manage the end-to-end program of IT projects for the business, leveraging project management & business analysis resources, along with central IT services
Contribute to the development of the overall IT Strategy for the division as part of the leadership team in order to maximize productivity and performance
Develop and implement departmental vision and translate into achievable targets and goals to effectively lead the team in the strategy delivery
Ensure that the department remains appropriately structured, resourced, trained and equipped to support the business and fulfil their functions
Develop, maintain, document and implement relevant policies and procedures for the conduct of IT activities and engagements
Assist in the design & simplification of business products with a view to minimising technology debt, leveraging technology solutions & software packages
Ensure SLA’s are aligned to business operational needs on an ongoing basis
Operational Risks and Issues are effectively managed within the portfolio, and the estate is kept secure and current
Manage the relationship with business and IT to ensure operational efficiency initiatives are identified and implemented
Communicate updates and /or changes in the IT strategy to all business stakeholders
Ensure regular and open communication across IT Centres of Excellence to ensure early visibility and potential pipeline projects and emerging business needs
Work with the business to identify portfolio projects and identify & facilitate project resources as required to ensure delivery
Oversee the development of business cases, scoping papers and project initiation documents (Pre-Concept/Concept) for projects within the portfolio
Brief and report on the environment, project portfolio and services related to status, scope, budget, timeframes and resources as appropriate
Oversee design, build and test activity and ensure use of suitable tools and processes
Apply the necessary controls and safeguards to protect business services from disruption through inappropriate, poor quality or uncontrolled change from any source
Lead, motivate and manage a team to ensure the overall output and quality of the service provided by the team is within specified levels
Establish clear accountabilities and authority levels for direct reports and build strong culture of accountability and performance to ensure delivery of business
Drive and foster a culture of continuous improvement, motivation, collaboration, empowerment and entrepreneurialism within the department
In collaboration with external partners and internal subject matter experts, develop a methodology for planning and executing initiative deliverables to align with QBE’s overall governance structure

Benefits

Hybrid Working – a mix of working from home and in the office
22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
Competitive 401(k) program with company match up to 8%
Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
Tuition Reimbursement for professional certifications, and continuing education
Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

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