Head of Field Engineering

Runlayer • New York, NY

7d • Remote

About The Position

AI is transforming how every company operates, but most enterprises are stuck. They want to move fast with AI agents, tools, and workflows, but they can't do it safely. We're fixing that.
Our team built AI Actions for OpenAI, shipped Zapier Agents to millions of users, and launched the first remote MCP server with Anthropic. The co-creator of MCP is on our cap table. We helped establish the protocol, and now we're building the platform enterprises need to actually use it.
Runlayer is one platform for MCPs, Skills, and Agents. Purpose-built security, fine-grained governance, and complete observability so organizations can push AI forward across the entire company without the risk. We raised $11M from Khosla Ventures and Felicis, and customers include Gusto, Instacart, and Opendoor.
We're a team of 25, mostly engineers, shipping fast. If you want to work at the center of how AI gets things done, this is the moment.
About the Role
As our Head of Field Engineering, you'll build and lead the team responsible for the technical side of Runlayer's customer motion. You'll own Forward Deployed Engineering end-to-end, taking the function from three engineers today to ten by year-end and into a multi-region organization in the year that follows.
Impact: You will define how Runlayer's customers move from initial interest to enterprise-wide deployment, owning the team that converts pilots into production at the world's most demanding companies.
Excellence: You'll partner directly with the CEO, CPO, and VP of Go-to-Market to build the technical playbook that takes a customer from first touch to thousands of seats deployed.
Ownership: You'll recruit, hire, ramp, and lead the team; build the onboarding program; codify operational standards; and establish the technical best practices that scale with the business.

Requirements

• Senior operating experience. Ten or more years of relevant professional experience, including significant time in senior individual contributor and leadership roles within technical, customer-facing organizations.
• Strong technical foundation. A degree in Computer Science or a closely related technical field from a strong undergraduate program.
• Practitioner background. Direct experience as a Forward Deployed Engineer, Solutions Engineer, or in a comparable technical customer-facing capacity. You've done the work yourself before leading others doing it.
• Early-stage operating experience. Time spent at an early-stage startup, where you've built a function or team from the ground up.
• Experience at a category leader. Time at an established, top-tier technology company (such as Databricks, Snowflake, Palantir, Salesforce, or similar) where you've seen world-class execution at scale.
• Proven people leadership. Track record of hiring, managing, and developing high-performing teams of technical individual contributors.
• Independent execution. History of operating successfully in ambiguous, fast-moving environments and delivering against defined outcomes.

Nice To Haves

• Experience at a company that reached a meaningful liquidity event, such as an IPO or strategic acquisition.
• Background in revenue operations or sales operations.
• Prior experience as a software engineer.
• Experience managing managers, or a demonstrated trajectory toward that scope.

Responsibilities

• Build and lead the Forward Deployed Engineering team. Recruit, hire, and onboard the next seven Forward Deployed Engineers, with continued hiring through the following year.
• Establish the onboarding program. Define how new Forward Deployed Engineers ramp on the product, demo motion, pilot execution, and customer engagement standards.
• Bring operational rigor to the existing team. Codify how the team moves a customer from initial interest to a thousand-plus seat deployment, with consistent quality and predictable outcomes.
• Define the technical playbook for enterprise deployments. Develop the practices that govern how Runlayer is integrated, configured, and scaled inside large enterprise environments.
• Partner across the leadership team. Work closely with Go-to-Market, Product, and Engineering leadership on team design, compensation structure, territory model, and customer health.
• Scale the function programmatically. In year two, hire regional leaders, operate through them, and stand up a repeatable execution layer underneath.

Benefits

• Competitive salary and equity — compensation that reflects your expertise and customer-facing responsibilities.
• 4 weeks paid vacation, paid sick leave, and paid parental leave.
• Professional development — budget for conferences, courses, and certifications in AI, enterprise software, and customer success.
• Top-tier equipment — your choice of laptop and accessories to create your ideal work environment.
• Comprehensive health, dental, and vision coverage.
• Customer interaction opportunities — work directly with innovative companies and see the immediate impact of your work.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior