Head of Family Guides

Flourish Health•Washington, DC

13d•$150,000 - $170,000•Remote

About The Position

About Flourish 1 in 25 adolescents and young adults will be diagnosed with serious mental illness. The majority of these families struggle to get care. Flourish (https://flourish.health/) is here to ensure that everybody gets the same access we have. About the Role We are looking for an experienced patient care leader with deep expertise supervising leaders in high-growth behavioral health environments. You are familiar with our patient population: adolescents and transitional aged youth who have recently been discharged after a psychiatric hospitalization or are in foster care. As Head of Family Guides, your primary responsibility will be recruiting, onboarding, supporting, and managing a high-performing team of Directors of Family Guides. You will ensure consistent, high-quality patient engagement and strong fidelity to the Flourish integrated care model as the organization scales rapidly. You are an exceptional people manager who knows how to recruit strong leaders, onboard them effectively, support teams through change, and create accountability while maintaining a sustainable, supportive culture. You have senior leadership experience in high-acuity case management environments, with deep expertise in externalizing behaviors and family systems work.

Requirements

10+ years of relevant patient or family coaching related experience
10+ years of people management for full time direct reports
2+ years experience leading multi-state behavioral health teams
2+ years experience managing through layers of leadership
8+ years of startup experience
Able to work one evening per week
Must be 18 years or older

Responsibilities

Oversee family guide vertical for up to 10 bundles of carepods, which is up to 4,500 high acuity patients
Each bundle has up to 15 carepods, and the key metric is for mature carepods to have a patient panel size of 25-32+ engaged patients
Recruit, onboard, and manage Directors of Family Guides, each of whom oversee family guides on a bundle of up to 15 carepods. This means that each of your direct reports has up to 15 direct reports themselves.
Build systems to support consistency, accountability, and strong clinical leadership across family guide teams
Coach Directors of Family Guides on clinical supervision, people management, productivity, and change management
Support leadership coverage planning during PTO, leaves, and turnover. Support leadership coverage planning during PTO, leaves and turnover, including taking on interim direct reports or carepod leadership tasks as needed.
Ensure consistent, high-quality family guiding care across all carepods
Maintain strong fidelity to the Flourish integrated care model at scale
Support Directors of Family Guides in managing clinical escalations and complex patient care situations
Identify operational or clinical gaps and implement scalable improvements
Partner closely with leadership across psychiatry, therapy, patient guides, operations, recruiting, and people operations
Help ensure integrated carepods function effectively and consistently across bundles
Support organizational scaling initiatives and workforce planning
Startups have changes all the time, sometimes weekly, and this role is for a team leader who will be responsible for the change manage of their team
Build trust and motivation with team, owning the responsibility for strong culture and employee engagement through changes
A core leadership tenet at Flourish is leading by example. Therefore all clinical leaders provide direct patient care for 2-5 hours per week.