Head of Examinations and Dispute Resolution

U.S. Bank • Minneapolis, MN

11d • $149,515 - $175,900 • Hybrid

About The Position

This Head of Examinations and Dispute Resolution role involves the management of a team of investment and insurance compliance professionals. It requires partnering with stakeholders across the Business Line and Corporate Compliance to create, implement, maintain, review, or oversee an effective risk management framework that spans three discrete programs. The successful candidate will participate in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations. This role will include the management of programs required by regulation and licensed staff.

Requirements

• Bachelor's degree, or equivalent work experience.
• Typically, more than ten years of applicable experience.
• Strong leadership and management skills of processes, projects, and people.
• Effective written and verbal communication skills.
• Strong analytical, problem-solving and negotiation skills.

Nice To Haves

• FINRA Securities Industry Essentials (SIE), Series 7, and 24 registrations. Additional licenses may be required after hire.
• This role will require the ability to travel up to 25% (related to Examinations).
• Prefer insurance related licensure.
• Considerable knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business.
• Considerable understanding of the business line's operations, products/services, systems, and associated risks/controls.
• Considerable knowledge of risk, compliance, and audit competencies.
• Strong project management, project planning, time management, and coaching skills.
• Identify trends and patterns to determine if follow-up or escalation is required or additional process improvements are needed.
• Self-motivated to manage work independently and strong organizational skills to effectively prioritize throughout the day. Ability to build and maintain relationships with various individuals and areas throughout the firm.
• Must possess business acumen and credibility to help business line(s) proactively identify and address changing workforce needs.
• Excellent presentation, interpersonal, written, and verbal communication skills.
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and spreadsheets, databases, and presentations.
• Excellent people-management skills.

Responsibilities

• Responsible for ensuring adherence to regulatory and internal requirements regarding broker-dealer Examination, Complaints, and Associated Person Activity Review programs.
• Management of broker-dealer Examination program, including, but not limited to, development and approval of examination schedule (timebound and risk-based engagements), due diligence and exam preparation, dispositioning findings, and drafting high-quality reports.
• Management of broker-dealer Complaints program including, but not limited to, investigative work with relevant parties, documentation for files, timely resolution, and regulatory reporting obligations.
• Management of the broker-dealer Associated Person Activity Review program including, but not limited to, case intake, policy violation referrals, recommended actions (i.e., disciplinary, and non-disciplinary), regulatory reporting obligations.
• Provide managerial support training, onboarding/offboarding, staff licensing requirements, staff workloads, process optimization efforts, reporting routines, recordkeeping, and program documentation (including policies, procedures, and controls).
• Partner with the Chief Compliance Officer and Business Line Supervision to ensure alignment of priorities, observations, and corrective actions.
• Partner with Legal, Human Resources, Business Line Supervision, Sales Management, and other key stakeholders on Associated Person activity (escalations and proactive measures, including training and presentations).
• Responsible for regulatory examinations and inquiries, as well as internal audit and/or reviews.
• Track regulatory trends and participate in related discussions with impact to Examination, Complaints, and Associated Person Activity Review programs.
• Draft reporting for internal parties, including Senior Management, Business Line, and Chief Compliance Officer.
• Lead or partner with internal parties to evaluate and onboard third-party system providers.
• Other projects, as assigned.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior