Head of Enterprise Solutions Delivery

Sky • Whitehall, NY

3d • Hybrid

About The Position

The Head of Enterprise Solutions Delivery (Director of PMO) leads the programme management function responsible for the end-to-end delivery of complex Connectivity, Wi-Fi, and SD-WAN solutions for mid-market and enterprise customers. This is a customer-facing leadership role accountable for the governance, delivery, and overall success of high-value programmes often spanning 1,000–2,000 customer locations. The post holder ensures excellence in delivery execution through robust PMO frameworks, stakeholder engagement, and cross-functional coordination with internal teams and external technology partners. The PMO operates as a self-funded function, requiring commercial awareness and collaboration with Sales and Pre-Sales to ensure cost recovery and active contribution to new business growth.

Requirements

• Extensive experience leading complex, multi-site B2B customer delivery programmes within telecoms or network services.
• Proven track record managing enterprise programmes involving Connectivity, Wi-Fi, and SD-WAN.
• Strong leadership capability, with experience managing teams of Project Managers or Programme Leads.
• Exceptional stakeholder engagement and communication skills, with confidence operating at senior and executive levels.
• Demonstrated ability to manage commercial and operational performance within cost-recovered or P&L-accountable functions.
• Excellent planning, governance, and risk management capability.
• Experience establishing or maturing PMO functions within a scaling or transforming business.

Nice To Haves

• Experience partnering with major network vendors or carriers (e.g., Comcast, Cisco).
• Recognised project/programme management certification (PRINCE2, MSP, PMP, or equivalent).

Responsibilities

• Lead the planning, governance, and delivery of large-scale B2B deployment programmes for Connectivity, Wi-Fi, and SD-WAN solutions.
• Provide executive-level assurance and reporting to senior customer and partner stakeholders.
• Manage delivery risks, dependencies, and performance to achieve on-time, on-budget programme outcomes.
• Act as a senior point of escalation and resolution for customer delivery issues.
• Maintain strong engagement with Comcast and other technology partners to ensure successful SD-WAN integration.
• Lead and develop a team of five Project Managers, ensuring consistent, high-quality delivery across all customer programmes.
• Define and embed PMO governance frameworks, tools, and methodologies.
• Promote a culture of accountability, collaboration, and continuous improvement.
• Ensure clear ownership of delivery milestones, financials, and customer outcomes.
• Partner with Provisioning Enablement, Engineering, and Pre-Sales teams to align delivery capabilities and resourcing.
• Collaborate with Sales on proposals, solution shaping, and customer presentations where delivery confidence is a key differentiator.
• Work closely with the Director of Sky Business Operations and Customer Group and senior leadership to align programme performance with business objectives.
• Operate the PMO as a self-funded function through effective cost control, project pricing, and resource utilisation.
• Contribute to business growth by supporting sales bids and identifying opportunities for service enhancement.
• Provide visibility and insights on delivery performance, risks, and improvement initiatives to leadership teams.

Benefits

• Free Sky TV or NOW package , including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed