Head of Digital Consumer Deposits & Payments

Wells Fargo & Company•Charlotte, NC

3d•$250,000 - $420,000

About The Position

Consumer Banking and Lending (CBL) Wells Fargo Consumer Banking and Lending (CBL) serves customers across the country through online and digital channels, numerous retail branches, ATMs, and customer service centers. CBL is focused on innovating and transforming our business with customers at the center, better enabling them to engage with us how, when, and wherever they choose through a broad suite of financial products and services. CBL includes Auto; Branch Oversight & Support; Branch Systems & Transformation; Cards & Personal Loans; Deposits, Payments and Business Banking; Home Lending; Retail Services; Affluent and Premier Banking; National Branch Network; and National Growth and Enablement lines of business; and CBL's BSA AML, Chief Administration Office, Marketing, and Strategy functions. CBL also includes Digital, Data and AI, which provides support across Wells Fargo's consumer businesses. The Role Wells Fargo is seeking a Digital Product Management Executive to lead the Consumer Deposits & Payments Digital team. This Executive is responsible for partnering with deposit and payment product owners to define and execute the digital product strategy and customer experience, and for translating that vision into a multi-year roadmap and measurable performance outcomes across Consumer Deposits Account Opening, Onboarding, Servicing, and Payments. This role leads a globally distributed, multi layered organization of product managers and serves as the primary digital product and experience leader for consumer banking—accountable for how customers experience, navigate, and complete critical financial moments as they open, fund, service, and move money through digital channels.

Requirements

10+ years of digital product management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
6+ years of management experience

Nice To Haves

Proven experience delivering end to end digital customer experiences supported by complex, multi-year roadmaps in regulated environments.
Demonstrated ability to translate experience vision into executable strategy, roadmaps, and measurable outcomes.
Strong product and experience judgment, with the ability to navigate trade offs across customer experience, technology, delivery, and risk.
Executive presence and the ability to influence senior leaders in a highly matrixed organization.
Ability to operate effectively in a highly matrixed environment.
Deep understanding of deposits, account opening, servicing, and payments ecosystems.
Fluency working with modern digital platforms and engineering teams.
Proven ability to cultivate relationships and collaborate with multiple stakeholders.
Ability to analyze, problem solve with demonstrated excellence at identifying stakeholders, understanding needs, and driving decision-making/resolution.
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.

Responsibilities

Define and evolve, in partnership with deposit and payment product teams, the digital product strategy and customer experience across the consumer deposits and payments lifecycle, ensuring experiences are intuitive, cohesive, and differentiated.
Drive business growth through frictionless, insight driven digital journeys, partnering with consumer business leaders, marketing, technology, legal, risk, and cross enterprise product and platform teams.
Deliver a multi-year digital roadmap aligned to business strategy and OKRs, translating experience vision into prioritized product and technical outcomes while managing delivery health and trade offs.
Be accountable for digital customer experience outcomes, balancing customer needs, brand expectations, business objectives, technology capabilities, and risk requirements.
Lead and scale a large, multi-layered organization by setting clear experience principles, product standards, decision rights, and operating rhythms, and by building a culture of ownership and accountability.
Be accountable for identifying and managing risks inherent in digital customer journeys, ensuring experiences are secure, compliant, and resilient.