Head of Payments, Financial Services

eBay•Austin, TX

About The Position

Join eBay’s Financial Services organization to lead and optimize our global payment platforms across cards acquiring, A2A/open banking, bank rails, Alternative Payment Methods (APMs), stablecoins, and payouts. Your key indicators are lowering the Cost of Payments (CoP) and driving growth in payments-enabled revenue. You will work closely with Product, Engineering, Analytics, Legal/Compliance, Risk, and Regional teams to provide resilient, compliant, and high-conversion payment experiences at marketplace scale. This role reports to Financial Services leadership and partners closely with teams leading all aspects of networks/rails, wallets, PSPs/processors, and technical integration. It aims to drive measurable business outcomes.

Requirements

Over 12 years of experience in payments and fintech, including acquiring/PSPs, payout networks, A2A/open banking, APMs/wallets, and emerging stablecoin applications.
Proven track record negotiating complex global commercial agreements and managing partner performance at scale (processors, networks, banks).
Strong technical proficiency: API integrations, orchestration, tokenization, 3DS/RBA, risk scoring, ISO 20022, settlement/clearing flows; ability to translate business goals into clear requirements and test plans.
Data-driven operator: critical metric development, instrumentation, WBR/MBR, experimentation; adept at balancing cost, reliability, risk, and conversion outcomes.
Executive-caliber cross-functional leadership and communication; can align diverse collaborators, make decisions in ambiguity, and drive disciplined execution.
Working knowledge of PCI DSS, Nacha/ACH rules, AML/KYC/OFAC, Durbin/Reg II, PSD2/SCA and emerging PSD3/PSR; pragmatic compliance approach.

Responsibilities

Take full responsibility for the comprehensive payments platform strategy and roadmap covering cards, A2A, bank rails, APMs, digital wallets, stablecoins, and payouts; ensure alignment with GMV growth, conversion, and cost objectives.
Lead cross-functional launches and optimizations: arguments, requirements, integration plans, testing, risk/compliance sign-offs, and global rollout readiness.
Advance CoP improvement using pricing, smart routing/orchestration, tokenization, 3DS/RBA, network preference, and partner portfolio administration; assess savings and redirect funds to growth.
Expand APM and wallet coverage to boost conversion and local relevance; build arguments for market entries and optimize cross-border acceptance.
Scale payouts (ACH, RTP, FedNow, SEPA Instant, local rails) for reach, speed, reliability, and cost; improve payout success and time-to-funds.
Establish Weekly/Monthly Business Reviews mechanisms with Analytics; instrument platform-level metrics (auth, declines, chargebacks, fraud, payout success) and run experiment frameworks (A/B, multivariate).
Negotiate and manage commercial agreements with PSPs, networks, banks, open banking aggregators; enforce SLAs, rebates/incentives, and performance guarantees.
Build operational rigor: incident response and blocking issue paths, MTTR reduction, partner SLAs, postmortems, runbooks, and SLOs for availability and latency.
Partner with Legal/Compliance/Risk to maintain controls across PCI DSS, SOX, Nacha/ACH, AML/OFAC, PSD2/SCA/PSR.
Provide executive-ready updates on platform health, roadmap, critical metrics, risks, and investment needs; set decision gates and trigger-based action plans.