Head of Small Business Banking Digital Deposits & Lending

Wells Fargo•Charlotte, NC

About The Position

Wells Fargo is seeking a Digital Product Management Executive to lead the Wells Fargo Small Business Banking Deposits & Lending Digital team. This Executive is responsible for delivering the end to end digital roadmap and performance outcomes for Business Deposits & Lending Account Opening and Servicing and will lead a globally distributed team of product managers. This executive serves as the primary digital product leader and point of accountability for how business customers open, fund, and service their accounts through digital channels across business banking. Key Responsibilities include: Own the digital business banking experience as a primary driver of how business customers manage cash flow, run their business, and improve financial performance. Translate business owner needs (cash flow visibility, payables/receivables, liquidity, credit access) into intuitive digital journeys that help customers make better financial decisions every day. Position digital experience – including account opening, servicing, insights, and self-service – as a core element of the Wells Fargo Business value proposition. Partner closely with Treasury Management to define the right digital first offering set across the full Business Banking spectrum – from emerging businesses to more complex cash flow needs. Be directly accountable for measurable business outcomes, including digital checking, lending growth, relationship quality, digital adoption and self-service rates, and improvements in customer satisfaction and NPS. Lead a team responsible for building and executing on the strategy to drive checking and loan growth through seamless account opening journeys and provide best in class servicing solutions. This includes partnering with numerous stakeholders – including business, marketing, technology, legal, risk, controls, etc. - to enable Business clients to digitally open, fund, and service their accounts. Provide thought leadership and drive a results-oriented team, using data, voice of the client and competitive intelligence to constantly assess prioritization with business partners. Be accountable for understanding and mitigating associated risks for the digital client experience, including ensuring thorough documentation of controls and procedures. Collaborate with, and influence, all levels of professionals, including peers and the executive team. Build a strong culture of ownership, accountability, and high performance.

Requirements

10+ years of digital product management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
6+ years of management experience

Nice To Haves

Proven experience leading large, complex product organizations in regulated environments.
Demonstrated ability to balance customer experience, business outcomes, technology constraints, and regulatory requirements.
Strong executive presence with the ability to influence senior leaders and enterprise stakeholders.
Ability to work in a highly matrixed environment.
Deep understanding of consumer and/or business deposits, account opening, servicing, and lending ecosystems.
Proven ability to cultivate relationships and collaborate with multiple stakeholders.
Ability to analyze, problem solve with demonstrated excellence at identifying stakeholders, understanding needs, and driving decision-making/resolution.
Sound business judgment, and the ability to challenge business decisions when necessary.
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.

Responsibilities

Own the digital business banking experience as a primary driver of how business customers manage cash flow, run their business, and improve financial performance.
Translate business owner needs (cash flow visibility, payables/receivables, liquidity, credit access) into intuitive digital journeys that help customers make better financial decisions every day.
Position digital experience – including account opening, servicing, insights, and self-service – as a core element of the Wells Fargo Business value proposition.
Partner closely with Treasury Management to define the right digital first offering set across the full Business Banking spectrum – from emerging businesses to more complex cash flow needs.
Be directly accountable for measurable business outcomes, including digital checking, lending growth, relationship quality, digital adoption and self-service rates, and improvements in customer satisfaction and NPS.
Lead a team responsible for building and executing on the strategy to drive checking and loan growth through seamless account opening journeys and provide best in class servicing solutions.
Provide thought leadership and drive a results-oriented team, using data, voice of the client and competitive intelligence to constantly assess prioritization with business partners.
Be accountable for understanding and mitigating associated risks for the digital client experience, including ensuring thorough documentation of controls and procedures.
Collaborate with, and influence, all levels of professionals, including peers and the executive team.
Build a strong culture of ownership, accountability, and high performance.