Head of Developer Marketing – DevRel

PayPal•San Jose, CA

1d•Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: The PayPal Developer Relations (DevRel) team is transforming! PayPal for Developers is not business as usual. We reflect the world developers live and work in, know what they’re into, at any role or level of expertise. We’re the source of trust for developers that look for best practices, documentation and training, as well as the main point of contact for internal engineering teams who needs to understand the feedback and experiences of the developer community. This is a global role, and you will be part of a quirky, diverse, passionate and innovative Developer Relations team that’s re-defining PayPal with differentiated programs and services. You will manage a team that will create, implement and scale premier engaging content for developers, build creative GTM campaigns and execution programs, and drive customer & market awareness and engagement. We want to change the way PayPal speaks to developers, and you will be the main driver of that messaging. The primary role of the Head of Developer Marketing is to plan, direct, promote and evaluate developer marketing campaigns and programs from beginning to end, including developer product launches, partnerships with 3rd party vendors, and awareness of technical content. You will determine tool needs and ensure automation to reach maximum efficiency. You will work with cross-functional teams to plan, promote and drive awareness and adoption of developer services and programs across PayPal. The Head of Developer Marketing will also support the development of process improvement and standard operating procedures to achieve our effectiveness goals. This is a critical role and will report directly to the VP of Global Developer Relations. The Head of Developer Marketing will develop and maintain internal systems, policies and procedures and must be a creative, efficient, strategic problem solver with good interpersonal and business skills.

Requirements

10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities

Develop insights and conduct market analysis to inform product strategy and positioning
Create and refine value proposition narratives tailored to market segments
Monitor and analyze competition to identify opportunities and threats
Collect and validate customer feedback to guide product development
Lead early detection and resolution of customer issues to improve satisfaction
Oversee performance tracking through instrumentation and dashboarding
Translate insights into actionable recommendations for product enhancements
Drive the execution of key initiatives and go-to-market strategies
Collaborate with cross-functional teams to deliver impactful merchant solutions
Lead regional product marketing initiatives to align with business objectives

Benefits

PayPal is committed to fair and equitable compensation practices.
Actual compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this position may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.
For more information, visit https://www.paypalbenefits.com
At PayPal, we’re committed to building an equitable and inclusive global economy.
And we can’t do this without our most important asset—you.
That’s why we offer benefits to help you thrive in every stage of life.
We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
To learn more about our benefits please visit https://www.paypalbenefits.com.