Head of Deployments

Assembled • San Francisco, CA

2d • $240,000 - $300,000 • Onsite

About The Position

Assembled is the only unified platform that orchestrates human agents and AI at scale for customer support. Companies use Assembled to coordinate their entire support operation, including in-house agents, BPOs, and AI. The platform features AI Agents for end-to-end case resolution, AI Copilot for agent assistance, and AI-powered workforce management to optimize both human and AI capacity. Assembled aims to help teams deliver faster, better service and make smarter staffing and automation decisions. The company has received $71M in funding from NEA, Emergence Capital, and Stripe.

Requirements

• Strong customer-facing orientation and communication; comfortable in executive meetings and in the weeds with a deployment plan.
• Hands-on, builder's mindset—thrives creating structure and repeatability from scratch.
• People leader with strongly held principles; has managed a team of 8+ with a proven track record of success.
• Comfort with pre-sales and value framing, particularly for AI adoption / change management contexts.
• Services or professional-services leadership range: has run a P&L, priced engagements, or made build-vs-partner calls before, even if not in this exact scope yet.
• Startup experience.
• Consulting experience.
• Services experience.
• Curious, proactive, and accountable with a passion for driving outcomes for customers.

Responsibilities

• Own Deployments end to end: technical onboarding, project management, and time-to-value for new customers across segments, including AI deployments.
• Lead and develop the Deployment Strategist team, including coaching, capacity planning, and feedback loops.
• Build the playbook: repeatable, scalable deployment processes from an unstructured, high-ambiguity starting point.
• Own the Sales-to-Deployment handoff: pre-sales support, scoping accuracy, SOW guardrails, and ensuring what's sold matches what's deliverable.
• Own the revenue number and P&L plan. Create Services packages for Deployments, enable Sales, and book $1M in Services revenue over the next 12 months.
• Benchmark and then improve time-to-value, especially for customers spending $100K+.
• Serve as the escalation point for at-risk deployments—diagnose root cause, unblock, and report status to leadership.
• Own the systems and tooling that run Deployments, from project tracking to capacity planning.
• Partner with Product and Support to close the loop on recurring implementation issues.

Benefits

• Generous medical, dental, and vision benefits
• Flexible time off
• Monthly credits for professional development, general wellness, Assembled customers, and commuting
• Paid parental leave
• Onsite work model with catered lunches everyday (M–F), snacks, and beverages in our SF & NY offices
• 401(k) plan enrollment
• Stock options

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed