Head of Delivery

Roboflow

1d

About The Position

Roboflow is seeking a Head of Delivery to lead and scale the company's customer delivery organization. This role is responsible for overseeing Implementation Engineering and Forward Deployed Engineering teams, developing the operating model, and defining the customer delivery strategy. The Head of Delivery will be hands-on, working directly with customers and teams on complex implementations, troubleshooting, and architectural discussions. The position involves building repeatable frameworks for scoping, implementation, deployment, and escalation, and ensuring a seamless transition from sales to production. A key aspect of the role is driving customer outcomes and success by establishing metrics for implementation success and time-to-value, and identifying opportunities for automation and process improvement to enhance scalability. The Head of Delivery will also focus on developing technical talent, fostering strong feedback loops with Product and Engineering, and collaborating across Go-To-Market teams.

Requirements

• Experience building or leading a customer-facing technical delivery, forward deployed engineering, implementation engineering, professional services, or similar organization in a technical software company.
• Deeply technical and comfortable working alongside engineers on complex customer problems.
• Hands-on leadership style, remaining involved in the work.
• Experience working directly with customers on complex implementations, moving from proof of concept to production.
• Ability to balance customer-specific needs with building a scalable product and organization.
• Excellent people leadership skills, including attracting, developing, and retaining technical talent.
• Ability to operate comfortably across technical and business audiences.
• Strong judgment around prioritization and resource allocation.
• Comfort thriving in environments where the playbook is still being written.

Nice To Haves

• Experience building a Delivery or Forward Deployed Engineering function from an earlier stage.
• Experience in developer tools, infrastructure, AI/ML, data platforms, robotics, computer vision, or other deeply technical product environments.
• Experience supporting deployments involving both software and the physical world.
• Experience working with enterprise customers on complex, multi-stakeholder deployments.
• Experience building systems that improved time-to-value or made a services-heavy motion more repeatable and scalable.
• Experience owning the entire customer success process.

Responsibilities

• Lead and scale the Delivery organization, including Implementation Engineering and Forward Deployed Engineering teams.
• Build the organizational structure, roles, processes, and operating cadence required for Roboflow's growth.
• Work hands-on with customers and the team on complex implementations, architecture discussions, scoping, and troubleshooting.
• Create repeatable frameworks for scoping, implementation, deployment, escalation, and handoff.
• Own the path from sale to production, partnering with Sales and Solutions Architects.
• Drive customer outcomes and success by establishing and measuring key metrics.
• Make the organization more scalable by identifying opportunities for automation and process improvement.
• Hire, coach, and develop technical talent within the Delivery teams.
• Create tight feedback loops with Product and Engineering to influence product development.
• Partner with Sales, Solutions Architects, Support, and Partnerships for a seamless customer experience.

Benefits

• Opportunity to build the organization that helps companies deploy computer vision into production.
• Chance to help Roboflow learn how to make the computer vision deployment process easier for all customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed