Head of Delivery Transformation, SHIP Lead

Fiserv • Berkeley Heights, NJ

2d

About The Position

As the Head of Delivery Transformation - SHIP Lead, you will turn transformation priorities into shipped product outcomes across engineering and product organizations. You will work with engineering, product, risk, operations, and compliance leaders to improve delivery throughput, remove execution bottlenecks, and create transparent operating mechanisms. Your work will strengthen release predictability, reduce defects, and improve execution discipline across critical financial technology programs.

Requirements

• 13+ years of experience in delivery transformation, program delivery, engineering operations, or execution leadership within fintech, banking technology, payments, or similar large-scale technology environments
• 8+ years of experience leading transformation programs using scaled agile frameworks, Scrum, Kanban, OKRs, dependency management, release governance, and executive stakeholder engagement
• 5+ years of experience managing and developing teams
• 8+ years of experience using DORA metrics, flow metrics, delivery risk reviews, and structured intervention mechanisms to improve speed to market, release cadence, predictability, and defect outcomes
• 6+ years of experience partnering with engineering, product, risk, operations, and compliance teams in regulated or operationally critical delivery environments
• Bachelor's degree in Business, Engineering, Computer Science, Information Systems, or a related field, or equivalent combination of education, related experience and/or military experience

Nice To Haves

• Experience leading embedded delivery transformation teams within high-priority product or engineering modernization programs
• Experience improving delivery execution in payments, core banking, security, or compliance-related technology environments
• Master's degree in Business Administration, Engineering, Computer Science, Information Systems, or a related field, or equivalent combination of education, related experience and/or military experience

Responsibilities

• Lead the SHIP team across agile delivery, speed-to-market improvement, dependency management, and defect reduction initiatives
• Establish program-level operating mechanisms using objectives and key results (OKRs), roadmap checkpoints, dependency boards, delivery risk reviews, DevOps Research and Assessment (DORA) metrics, flow metrics, and executive escalation paths
• Deploy into high-risk transformation workstreams to unblock delivery, stabilize execution, and implement repeatable mechanisms that improve future program performance
• Drive measurable improvement in defect backlog reduction, sprint predictability, release discipline, scope control, cycle time, and deployment quality
• Partner with engineering leaders to align delivery governance with production realities across payments, core banking, security, and compliance environments
• Manage and develop transformation delivery talent through coaching, performance management, operating rhythm, and clear accountability for program outcomes
• Lead cross-functional forums that improve execution transparency, clarify ownership, and accelerate decision-making across product, engineering, risk, operations, and compliance teams

Benefits

• Annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior